Sales Engineer

Posted 4 Days Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
3-5 Years Experience
Cloud
The Role
The Sales Engineer supports the sales team by providing technical expertise and facilitating solution design, emphasizing the company's CX offerings. Key responsibilities include understanding customer requirements, delivering tailored presentations, addressing technical queries, and collaborating cross-functionally to align solutions with customer needs. Building relationships as a trusted advisor is essential to guiding customers through the decision-making process.
Summary Generated by Built In

POSITION SUMMARY: 

The Sales Engineer supports the sales team by providing expert technical knowledge, facilitating solution design, and guiding prospects through the value of the company’s CX offerings. This role is essential in demonstrating how the company's solutions can meet customer needs, addressing technical questions, and ensuring that solutions are feasible and well-aligned with customer expectations. The ideal candidate will be a skilled communicator with a strong background in CX technology and solution selling.

 

Key Responsibilities:

Pre-Sales Support & Solution Design

  • Collaborate with the sales team to identify and qualify customer needs, objectives, and challenges.
  • Prepare and deliver high-impact presentations, demos, and proof-of-concept (PoC) sessions tailored to each customer’s CX requirements.
  • Work with customers to understand their technical and business requirements, translating those into CX solutions that highlight the company’s strengths.
  • Design and architect solutions in alignment with both the customer's needs and the company’s technical capabilities.

Technical Expertise & Communication

  • Develop a comprehensive understanding of the company’s CX product suite and be able to effectively communicate its value proposition and differentiators.
  • Address technical questions from prospects and customers, handling objections and educating them on how the company’s solutions integrate within their existing environment.
  • Create and maintain technical documentation, including solution blueprints, integration guides, and proposal content to support the sales process.

Customer Engagement & Relationship Building

  • Build and maintain strong relationships with prospective customers, acting as a trusted technical advisor throughout the pre-sales phase.
  • Understand customer pain points and business goals, demonstrating empathy and an understanding of how CX solutions can drive value.
  • Serve as a point of contact for technical concerns, guiding customers through any challenges they may face during the decision-making process.

Cross-Functional Collaboration

  • Collaborate with product management, engineering, and support teams to ensure that customer needs are communicated and addressed.
  • Provide feedback to product and development teams on customer requirements and product enhancements based on market trends and customer feedback.
  • Work with marketing to create case studies, testimonials, and product collateral that highlight successful customer solutions and outcomes.

Continuous Learning & Improvement

  • Stay up to date on the latest CX trends, competitive landscape, and industry advancements.
  • Continuously improve technical skills and product knowledge to effectively meet customer needs and align solutions with evolving market demands.
  • Participate in training sessions, workshops, and professional development opportunities to maintain a high level of technical proficiency.


WHAT YOU BRING TO THE TEAM: 

  • Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in a sales engineering, solution engineering, or technical consulting role, ideally within CX, SaaS, or B2B technology.
  • Strong understanding of customer experience technologies, including CRM, contact center solutions, AI-based analytics, and digital engagement platforms.
  • Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences.
  • Demonstrated success in creating tailored technical solutions that meet customer needs and drive sales outcomes.
  • Proficient in solution selling methodologies and able to work effectively in a high-stakes, client-centered environment.
  • Familiarity with API integrations, cloud computing, and technical architecture design is a plus.


ABOUT BROADVOICE: 

Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.

Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.

Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.

Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.

We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks.

Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.

Top Skills

CRM
The Company
HQ: Northridge, CA
186 Employees
On-site Workplace
Year Founded: 2005

What We Do

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. Visit Broadvoice.com to learn more.

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