Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The Role
We are seeking a driven, knowledgeable individual with a blend of technical skills and business acumen. The Sales Engineer will engage with some of the world's largest and most complex enterprises, leveraging their consultative approach and deep organizational selling experience. This role involves helping prospects grasp the problems that Glia can solve and supporting customers throughout their journey with Glia. The ideal candidate thrives in competitive environments and is committed to continuous learning and personal growth.
This position serves as the technical expert supporting prospects from initial engagement through to successful final sales. The role offers a dynamic mix of technical sales, proof of concept support, and continual technical guidance, providing a varied set of daily activities with our prospects.
What You'll Do:
- Collaborate closely with the sales team to drive revenue growth by leading all technical aspects of the sales process.
- Act as a product authority during sales interactions to address both business and technical questions, provide tailored demonstrations, highlight business value, and distinguish Glia technically from competitors.
- Engage in a fast-paced and evolving sales environment.
- Serve as a technical thought leader in pre-sales activities, helping customers define deployment specifications that maximize business value.
- Manage and execute prospect pilots and proofs of concept (POCs) in collaboration with the Customer Success team.
- Channel prospect and customer feedback to internal teams such as Product, Marketing, and Leadership.
- Conduct thorough risk analysis for sales opportunities and provide solutions based on complex evaluations.
- Lead project management efforts for implementations, efficiently aligning project goals with customer objectives.
- Facilitate cross-team collaboration on large projects and influence stakeholders through adept communication and presentations.
Qualifications:
- Minimum of 3+ years in enterprise Sales/Solutions Engineering.
- Proven success in selling SaaS technology to large enterprises; experience in financial services is a plus.
- Technically proficient with a deep understanding of key technologies, including HTML, CSS, and JavaScript.
- Needs solid experience with SIP/Telephony, with the ability to manage and optimize telecommunication systems to improve performance and reliability in line with business needs.
- The candidate should have hands-on experience configuring SIP endpoints, troubleshooting VoIP network issues, and implementing call routing protocols to ensure high availability and quality of service.
- Ability to troubleshoot technical issues and maintain comprehensive data management across systems.
- Experience in a deadline-driven environment with a high emphasis on quality.
- Strong organizational, planning, and project management skills.
- Excellent analytical, communication, and presentation skills, with the ability to adapt styles to diverse audiences.
- A strong passion for and understanding of new technologies and the sales process, with comprehensive knowledge of industry trends.
- Autonomous and driven, with the tenacity to meet goals and the ability to work independently or as part of a team.
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
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Top Skills
What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
