Sales Engineer

Posted 14 Hours Ago
Be an Early Applicant
Palo Alto, CA
115K-150K Annually
Senior level
Artificial Intelligence • Fintech • Information Technology • Productivity • Software • Conversational AI • Generative AI
Aisera: ChatGPT and AI Search for the Enterprise
The Role
As a Sales Engineer at Aisera, you will facilitate the sales process by providing technical support, conducting demos, and managing customer onboarding. You will work with sales and engineering teams to help bridge business and technology, ensuring clients can effectively utilize Aisera's AI solutions.
Summary Generated by Built In

Aisera is happy to employ remote employees within the USA for this role. 


What We Do: AI Service Management (AISM) 

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.


The Role:

At Aisera, we’re building a world-class Sales Engineering team, where each individual loves to move fast, be challenged, and win. This role sits squarely between Sales and Engineering. You will partner with these teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. Your job is to do what it takes to get the technical win and “tee it up” for the sales team to close the deal. You will also partner closely with the post-sales teams to ensure your customers are able to successfully harness the power of Aisera. 


This is a small, but very important team. You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.


What You'll Do:

  • Active participant in the sales process, with an emphasis on technical discovery diligence
  • Own the technical product overview and objection handling aspects
  • Build and deliver compelling demos to showcase the art of the possible
  • Define, build, and execute Proof of Concepts
  • Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs
  • Lead coordination of additional Aisera technical resources to help secure the deal
  • Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch
  • Own collecting and driving product feedback


What You'll Need:

  • 5+ years of experience as a Sales Engineer or Solutions Architect working with enterprise software solutions.
  • Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our prospect and customer organizations.
  • Sales Acumen: Required to be an active partner to AEs in the sales process. Ability to understand customer challenges, pains and opportunities, and articulate Aisera's value accordingly.
  • Team Player: Required to collaborate closely with all necessary stakeholders - both internal and external - to help drive successful close of deals and to help launch customers into production successfully.
  • Bachelor’s or higher degree in computer science, engineering, or related technical field
  • Hands-on experience with java, javascript, python, or other scripting/programming languages
  • Experience with IT, IT Automation, and Technical Support systems is a big plus
  • Familiarity with AI/ML and related technologies

At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Bay Area, CA

$115,000$150,000 USD

Top Skills

Java
JavaScript
Python
The Company
HQ: Palo Alto, CA
265 Employees
On-site Workplace
Year Founded: 2017

What We Do

Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.

Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.

Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.

AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.

Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.

Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.

Similar Jobs

Exa (exa.ai) Logo Exa (exa.ai)

Sales Engineer

Artificial Intelligence • Software
San Francisco, CA, USA
36 Employees

Grammarly Logo Grammarly

Sales Engineer

Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Easy Apply
Remote
4 Locations
9000 Employees

Relativity Space Logo Relativity Space

Senior Technical Sales Engineer

3D Printing • Aerospace • Hardware • Robotics • Software
Easy Apply
Long Beach, CA, USA
1200 Employees
118K-152K Annually

Arrow Electronics, Inc. Logo Arrow Electronics, Inc.

Sales Engineer- Citrix

Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
Remote
CA, USA
22000 Employees
102K-160K Annually

Similar Companies Hiring

InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees
RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
Charlotte, North Carolina
53 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account