Role Profile
Department: Customer Solutions
Team: Sales Engineering
Reports to: Head of Customer Solutions
We are seeking a Senior Sales Engineer who is ready to bridge the gap between complex technical architecture and strategic business value. This role is designed for a dedicated professional who thrives on solving the deep-seated "data silo" problems of enterprise merchants and is driven to evolve into a future leadership position. You will be the technical heart of our sales process, partnering with E-commerce, Financial, and Product executives to demonstrate how agentic intelligence solves fragmented data issues and optimizes cost structures.
Key ResponsibilitiesStrategic Demos & Storytelling: Own the technical demo process, translating "agentic intelligence" into clear, execution-ready outputs for C-suite stakeholders.
Value Engineering: Work with enterprise clients to quantify ROI by identifying hidden costs in manual data cleaning versus the growth potential of AI-driven optimization.
Technical Discovery: Conduct deep-dives to uncover specific pain points, such as the lack of business context in off-the-shelf AI tools or constant firefighting in operational teams.
Bespoke Presentations: Customize technical presentations and POCs that reflect the specific KPIs, goals, and operational nuances of the merchant.
Pipeline & Project Management: Manage the technical stages of the sales pipeline, ensuring all cross-functional intelligence requirements are met for a seamless transition.
Voice of the Customer: Act as a critical link between the field and the Product team, using on-the-ground experience to influence the development of our multi-agent systems and "Bespoke Strategists".
Industry Experience: 5+ years of experience in a Sales Engineering or Pre-Sales role specifically within the SaaS and Payments sectors.
Language Proficiency: Native or professional fluency in both Spanish and English is required.
Technical Acumen: Deep understanding of APIs and SFTP integrations, as well as no-code connections with major PSPs and acquirers such as Adyen, Braintree, and Fiserv.
Enterprise Expertise: Proven track record of navigating complex sales cycles with large-scale, global enterprise clients.
Value-Based Selling: Strong background in value engineering, with the ability to build business cases around cost-to-performance insights and revenue impact.
Benchmarking Proficiency: Ability to compare a merchant’s current performance against industry payments benchmarks to surface proactively identified opportunities.
Operational Insight: Familiarity with the operational friction points of finance and tech teams, including chargeback data management and authorization outcomes.
Scenario Simulation: Skilled in using analytics tools to perform scenario simulations and forecasting to prove potential gains in acceptance rates.
Opportunity Detection: Expertise in building systems for high-impact opportunity detection and sizing.
Skills Required
- 5+ years of experience in Sales Engineering or Pre-Sales roles within SaaS and Payments
- Native or professional fluency in Spanish and English
- Deep understanding of APIs and SFTP integrations
- Experience with no-code connections to PSPs and acquirers such as Adyen, Braintree, and Fiserv
- Proven experience navigating complex sales cycles with large-scale global enterprise clients
- Strong value engineering background, including building business cases around cost-to-performance insights and revenue impact
- Ability to benchmark merchant performance against industry payments benchmarks
- Familiarity with finance and technology operational friction points, including chargeback data management and authorization outcomes
- Skill in using analytics tools for scenario simulations and forecasting acceptance-rate gains
- Expertise in building systems for high-impact opportunity detection and sizing
What We Do
DEUNA is an AI-powered orchestration and payments platform designed to simplify global commerce. It provides a unified platform to orchestrate global payments and accelerate commerce performance, helping large enterprises boost approval rates, reduce costs, and unlock new revenue through its ATHIA payment intelligence solution.
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