SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team.
You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem-solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. Pre-Sales Engineers are responsible for satisfying the needs of new and existing customers in an effort to maximize their experience with SOTI products. This includes, providing technical support, revenue generation in add-on sales and professional service training and following up on support cases as needed. This position demands that one maintains a high level of customer service through all interactions as a SOTI representative.
Responsibilities
- Develop and grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken and caring persona as an effective representative of SOTI
- Conduct onsite and remote demonstrations of SOTI products
- Provide pre-sales technical support to prospective customers
- Analyze SOTI's market segment and generate recommendations for product roadmaps
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues
- Provide email and telephone based pre and post sales, technical support for our software products
Qualifications
- Excellent written and verbal communication skills
- Solid understanding of computer networking principles (Firewalls, Network Protocols, Subnetting, etc.)
- Knowledge of mobile computing platforms (Android, iOS and Windows Mobile)
- Vertical market expertise within the carrier market
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Prior experience working with mobile device management solutions and enterprise mobility, BYOD, SaaS is an asset
- Knowledge of Active Directory, certificates, CRM solutions is an asset
- Experience with databases, Microsoft SQL server, MY SQL, Oracle is an asset
- Experience with containerization and virtualization is an asset
Skills Required
- Excellent written and verbal communication skills
- Solid understanding of computer networking principles, including firewalls, network protocols, and subnetting
- Knowledge of Android, iOS, and Windows Mobile platforms
- Vertical market expertise within the carrier market
- Ability to plan, prioritize, and organize workload within service standards and objectives
- Experience with mobile device management solutions and enterprise mobility
- Experience with BYOD and SaaS
- Knowledge of Active Directory, certificates, and CRM solutions
- Experience with databases, Microsoft SQL Server, MySQL, or Oracle
- Experience with containerization and virtualization
What We Do
SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers
