Sales Engineer

Position Title: Sales Engineer

Base Salary: $92,196 to $125,640 annually DOE

Commission: Target commission of $20,000 annually

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Sales Engineer serves as a trusted technical advisor, aligning Ziply Fiber's solutions with customer business goals across networking, software, and cloud. This role partners closely with sales teams to identify customer needs, craft tailored solutions, and effectively communicate the value of Ziply Fiber’s services. As a key customer-facing expert, the Sales Engineer drives technical conversations, overcomes objections, and contributes to business development strategy.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Customer Engagement & Relationship Management

·        Leads and facilitates analysis of customers business needs in person or through collaboration tools to develop solution strategies based on knowledge of customer’s technology environment.

·        Initiates and develops strong customer relationships and act as a customer advocate within Ziply Fiber to ensure the delivery of an exceptional customer experience.

·        Actively participate in account, module, and market planning meetings.

Solution Development & Technical Documentation

·        Develop responses to client issued Requests for Proposal/Information through design and thought leadership.

·        Develop statement(s) of work, scoping and design documentation, solution summaries, operational support detail, and other technical documentation to outline delivery and life cycle of services proposed to customers.

Presentations, Proposals & Thought Leadership

·        Prepare technical proposals and presentations for customers and provide limited scope responses to service and industry questions.

·        Deliver both formal and informal presentations which effectively represent the industry positioning and capabilities of Ziply Fiber, and the business value and ROI of service offerings proposed to customers.

Market Engagement & Training

·        Participate in relevant market, industry, or technology organizations / associations, marketing events, and trade shows.

·        Provide basic service, capability, technology, and industry training to internal and external groups.

Other Duties

·        Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Bachelor’s degree in engineering or related technical field or equivalent work experience.

·        Minimum of seven (7) years’ experience in technology engineering, pre-sales or equivalent experience including consulting or professional services.

·        Minimum of one (1) technology domain certification preferred (CCENT, CCNA, CCDA, CCNP, AWS, Solutions Associate, CompTIA Network+, Security+, MCSA, etc.). Preferred advanced technology domain certification (CISSP, CCIE, AWS Solutions Architect, PMP, CISM)

·        Broad understanding of IT concepts, architectures, and processes, with experience supporting networking, software, cloud, or security technology domains.

·        Must possess a deep understanding of business strategies, execution model and technology enablement within one or more related domains to drive engagement and though leadership with clients.

·        Understanding of how technology can be applied to address or accelerate customer business objectives.

·        Proficient at both informal and formal presentations to large technical and non-technical audiences.

·        Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Knowledge, Skills, and Abilities:

·        Demonstrated ability to lead customer collaboration, discovery, and whiteboard sessions to draw out technology solutions while establishing lasting relationships with customers.

·        Ability to communicate effectively; internally and externally.

·        Excellent communications skills including, writing, presenting, as well as accuracy and attention to detail.

·        Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

·        Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

·        Ability to adjust to rapidly changing priorities and schedules.

·        Strong customer service and relationship building skills.

·        Ability to drive on behalf of the company in a safe and responsible manner.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.