Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
POSITION / TITLE: SALES ENGINEER
Sales Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.
LOCATION: REMOTE - UK
RESPONSIBILITIES
- Articulate our unique value proposition and technology differentiation.
- Demonstrate Kore.ai Platform features and pre-build Solution products.
- Whiteboard the solution and review architecture, performance, and scalability requirements.
- Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
- Facilitate and drive use case workshops with prospective customers.
- Analyze conversational UX use cases for feasibility and value creation for the client.
- Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
- Work closely with product management to provide input and guidance for product roadmap and enhancements
- Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success
- Develop and maintain relationships with prospect and customer technical contacts.
- Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.
EXPERIENCE / SKILLS REQUIRED
MUST HAVE SKILLS
- Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required
- Minimum 5 years of experience participating in the sales cycle at a technology company required
- Technical experience preferably sales-engineering &/or web-development experience required
- Strong technical acumen & ability to learn new patterns, spaces and domains quickly required
- Ability to understand our client’s challenging business problems and frame up a crisp solution required
- Experience with languages such as Python, Java, JavaScript, and Linux shell scripts required
- Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology teams
- Must currently reside in UK
MUST HAVE ONE OR MORE OF THE FOLLOWING SKILLS
- Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots/IVA, etc).
- Previous experience in RPA or Process Automation
- Previous experience in Generative AI or ML technologies preferably using LLM’s.
OTHER SKILLS:
- Confidence and strong presentation skills to drive large portions of long customer meetings
- Strong customer presence, especially with senior client executives
- Approachable and someone who loves to work a room and build relationships
- A consultant mindset to identify and frame customer solutions
- Proven track record selling enterprise ai deals
- Exceptional listener
- Willing to travel up to 50% of time
- Strong verbal and written communication
- Strong analytical and problem-solving capabilities
- Highly organized, detail-oriented, and self-motivated
- Able to thrive in a high-growth, fast-paced environment
EDUCATION QUALIFICATION
- Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required
Top Skills
What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees. We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader. It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy. Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
