Sales Engineer - Springfield, OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION SUMMARY

The job description for the position of Sales Engineer in Springfield, OH at Konecranes highlights the company's commitment to providing excellent customer experience through its dedicated team. It emphasizes the importance of passion and drive in all endeavors and values diversity as a driver of business success and growth. Konecranes promotes an inclusive environment where individuals can be themselves, contributing to a unique workplace. The Sales Engineer will report to the Customer Service Manager – New Equipment.

RESPONSIBILITIES:

• Proposal Preparation: Develop commercial and technical proposals for overhead material handling equipment across various industrial environments like power plants, manufacturing, steel mills, and pulp and paper mills.
• Distributor Requirements Analysis: Establish and analyze distributor requirements, considering the physical environment, industrial processes, and required specifications such as load types, handling precision, safety features, control types, capacity, and design standards.
• Solution Design: Design material handling solutions like overhead cranes, jib cranes, monorails, and workstations to meet application requirements using technical knowledge and understanding of product constraints.
• Component Specification and Selection: Establish specifications for sizing and selecting components, using proprietary software, manuals, and engineering judgment to ensure appropriateness.
• Proposal Formalization: Prepare and edit CAD drawings, technical documentation, and pricing for customer proposals.
• Order Processing: Enter new equipment orders into the MRP system, accurately inputting data based on distributor requirements.
• Warranty and Field Modifications: Resolve product warranty issues, design field modifications, troubleshoot components, and identify spare parts, occasionally traveling to customer sites.
• Technical and Commercial Proposals: Prepare proposals for field modifications, spare parts, and services, and recommend spare parts packages.
• Training Coordination: Conduct service, technical, and sales training for distributors, participate in developing training programs, and cover topics like preventive maintenance and troubleshooting.
• Documentation Preparation: Prepare technical and commercial documentation, including specifications, manuals, product descriptions, sales literature, and contracts.
• Inquiry Response: Respond to inquiries from the sales force and distributors regarding product specifications and applications, provide feedback, and stay informed about competitor offerings and industry standards.
• Customer Service: Achieve industry-leading customer service through professional communication, accurate order processing, and timely problem resolution.
• Other Duties: Perform additional tasks as assigned by the supervisor.

• These responsibilities emphasize technical expertise, customer interaction, and continuous improvement in product knowledge and service delivery.

REQUIRED SKILLS & COMPETENCIES:

• Technical Expertise:
  • Strong understanding of material handling equipment and industrial applications.
  • Ability to design and select appropriate components using engineering knowledge and proprietary software.
• Analytical Skills:
  • Capability to analyze distributor requirements and material handling applications.
  • Proficiency in interpreting specifications and making technical suggestions.
• Problem-Solving Skills:
  • Ability to troubleshoot electrical/mechanical components and resolve warranty issues.
  • Skill in designing field modifications and identifying spare parts.
• Communication Skills:
  • Excellent verbal and written communication skills for interaction with distributors and sales force.
  • Ability to prepare comprehensive technical and commercial proposals and documentation.
• Customer Service Orientation:
  • Commitment to providing industry-leading customer service and timely responsiveness to inquiries.
• Organizational Skills:
  • Competence in accurately processing orders and maintaining clerical accuracy.
  • Ability to coordinate training programs and manage multiple tasks effectively.
• Continuous Learning:
  • Willingness to develop technical knowledge of product offerings and stay informed about industry standards and competitor products.
• Software Proficiency:
  • Familiarity with CAD software for drawing preparation and MRP systems for order processing.

These skills and competencies are essential for effectively fulfilling the responsibilities of a Sales Engineer in the context provided.

EDUCATION & EXPERIENCE:

• A Bachelor’s degree in Engineering or an equivalent qualification is required.

• A minimum of 2 to 3 years of experience in application or sales engineering within an industrial environment.
• Candidates must possess well-developed PC skills.
• Excellent verbal and written communication skills are essential.
• The ability to address multiple issues simultaneously and work well under pressure is necessary.

These qualifications are designed to ensure that candidates have the necessary technical expertise, communication skills, and ability to manage tasks effectively in a dynamic work environment.

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.