Sales Engineer, SMB

Location: Ottawa, ON | Hybrid
Department: Sales Engineering
Department Leader: Rémy Gostiaux | Director of Sales Engineering
Type: Permanent | Full-Time

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

At Solink, our SEs are core contributors to the success of our customers and sales organization. This role is rooted in the pre-sales cycle, with a focus on driving value through discovery, storytelling, and tailored solution design. You will work in close partnership with Account Executives (AEs) to uncover customer needs, deliver compelling demos, and build solutions that align with both business and technical requirements. You will not be responsible for implementation or technical support.

We are looking for individuals with a strong sales mindset and technical aptitude. The ideal candidate may come from an AE background and be eager to shift into a more technical and consultative role.

• Partner with AEs during discovery to qualify deals by uncovering true customer needs, constraints, and buying drivers

• Own the technical narrative in sales conversations, ensuring a seamless transition from discovery to demo to solution proposal

• Deliver compelling, value-based demos that tell a clear and impactful story

• Design and present Solink solutions that directly address the customer's environment, challenges, and goals

• Actively participate in sales calls and web conferences, and lead when appropriate to guide the technical conversation

• Provide clear documentation of technical requirements, constraints, and scope for handoff to deployment teams

• Contribute to quota attainment and revenue growth through your direct impact on deal progression

• Stay current on industry trends, relevant technologies, and Solink product capabilities to continuously elevate customer conversations

Must-Have:

• Experience in sales, preferably as an Account Executive or in a customer-facing technical role

• Strong understanding of technical concepts with the ability to learn and apply them quickly

• Exceptional communication and storytelling skills, especially in live demo environments

• Ability to simplify complex technical ideas for non-technical audiences

• A consultative, customer-first mindset with a passion for solving real business problems

• Strong collaboration habits: you value partnership with AEs and the broader go-to-market team

• Comfortable operating in a fast-paced, growth-oriented environment

Nice-to-Have:

• Familiarity with tools like Hubspot, Confluence, and Google Workspace

• Previous experience in video surveillance, SaaS, or physical security industries

• Bilingual in English and French

• Experience working with networking or cloud-based architecture

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen, or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.

• Deliver with QUALITY – We sweat the details and hold a high bar.

• Win with TEAM – No egos. Just outcomes, built together.

• Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words—they shape how we hire, lead, and grow.

We’re not just building tech - we’re building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.

• Meaningful equity: Every full-time, permanent employee has a stake in our growth.

• Comprehensive benefits: A stellar benefits package, ensuring you're fully supported with anything you need.

• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.

• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.

• Candid culture: Clear expectations, honest feedback, and no politics.

• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

We respect your time and value transparency. Here’s a general idea of what to expect:

1. Intro call with our Talent Partner: 45 Minutes

2. Interview with our Director of Sales Engineering: 60 Minutes

3. Practical Assessment Interview with our Director of Sales Engineering: 60 Minutes

4. References, Offer & Onboarding 🎉

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.