Sales Engineer Smart Services

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

TRUMPF is actively shaping the digital transformation for our customers and our company. The smart services team in Farmington is dedicated to grow our implementation of new after-sales services and solutions to support our customers and the service organization.

Principle Duties & Responsibilities

• Partner with Sales colleagues to increase Sales of smart services products
• Present smart services products to customers, sales team and other stakeholders
• Act as subject matter expert and provide training to customers and colleagues for smart services products
• Support the technical service department with smart services product implementation
• Represent the USMCA market and customer demands to development team
• Partner with technical service to provide predictive service to customers
• Structure, analyze and interpret a high amount of field machines and service data
• Provide market input to Product Management in order to define solutions and new products to support the technical service department and its customers
• Organize and lead workshops with internal and external stakeholders
• Communicate effectively with customers, other departments and TRUMPF subsidiaries
• Assist and coordinate special events and meetings when necessary
• Work closely with service managers, sales and engineering to accomplish and meet expectations

Experience/Education

• Experience in big data/data analytics required.
• Must possess excellent customer service skills and business intelligence capabilities. Must be extremely organized and able to work autonomously. Excellent communication, synthesis and presentation skills required.
• Experience in project management and preferably agile methods.
• Familiarity with service processes and CNC machine industry is helpful. Knowledge of German language is preferred.
• Bachelor’s degree in engineering required.

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