Sales Engineer - MSP (Bilingual English and Spanish)

About Us

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The MSP SE will work with the global MSP sales team and will be responsible for all technical and product aspects related to onboarding and enablement of Managed Service Provider (MSP) partners and supporting ongoing MSP sales activity. This role will be based in Brazil to manage Latin American Partners, with a regional reach to other Portuguese and Spanish-speaking countries. The ideal candidate must be fluent in Portuguese and Spanish. English is not required but would be an asset.

What You Will Do

• Function as a technical Subject Matter Expert (SME) for the Sophos Managed Service Provider (MSP) program and the Sophos Partner Portal.
• Assist in training new MSP partners on best practices for onboarding customers and using the Sophos Partner Portal to manage products. This may include creating educational guides, videos, or presentations and may involve remote one-on-one sessions, webinars, or in-person meetings.
• Provide Sophos partner product demos and assist with any follow-up questions or discussions.
• Work with the MSP Sales team to drive additional revenue by supporting efforts that help partners sell more Sophos products and services. This may include hosting technical webinars, creating technical videos for the partner YouTube channel, and building content to host ‘one to many’ MSP technical workshops.
• Assist with questions and requests sent to the MSP SE mailbox by partners or MSP sales reps.
• Gather feedback from customers, partners, and internal teams to improve Sophos offerings and remove technical obstacles to sales.
• Provide feedback on trends affecting MSP partner decisions to help influence product design, acquisition decisions, and roadmap.
• Support MSP marketing activities, including acting as booth staff at trade shows.
• Assist in the creation and maintenance of MSP-related training and technical collateral.
• Assist in the development and maintenance of competitive intelligence material as needed.

What You Will Bring

• Must be fluent in English and Spanish
• Experience with modern security technology and services, including firewalls, host endpoint agents, and managed security services.
• Ability to effectively communicate with business and technical teams to answer questions and help influence decisions.
• Excellent customer service skills.
• Strong Troubleshooting skills.
• Exceptional verbal and written communication skills [Outlook, Teams].
• Excellent presentation skills.
• Good organizational and time management skills.
• Adaptability and flexibility.
• Ability to think creatively and adapt quickly to changes.
• Ability to work independently with limited oversight.
• Ability to execute and manage projects.
• Upbeat, energetic personality with a drive to succeed.
• Ability to travel up to 50% of the time as needed.
• Portuguese isn’t required, but it would be nice to have.
• Bash or PowerShell scripting experience.
• Understanding of API’s.
• Experience working with Managed Service Providers.
• Up-to-date knowledge of RMM and PSA tools.
• Experience with Sophos technology.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge 

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact [email protected].