POSITION DETAILS:
LOCATION: Remote, in Mexico
DEPARTMENT: Sales Engineering
REPORTS TO: Director, Sales Engineering
POSITION SUMMARY:
Broadvoice is looking for a Sales Engineer Manager to help us with our Mexican clients. In this dynamic role, you will win, and support our great national growth we are recruiting to strengthen our Sakes Engineering team.
YOUR DAY-TO-DAY:
- Pre-sales for the Contact Center area.
- Requirement gathering with customers.
- Preparation of responses to RFI’s.
- Preparation of response to RFQ’s.
- Preparation of response to Public Tenders.
- Technical Presentation of the Contact Center Solution.
- Identification of new features to be developed within the scope of Contact Center solutions.
WHAT YOU BRING TO THE TEAM:
- Higher qualification in the area of engineering or similar; experience of operations in Contact Centers (elimination factor).
- Pre-sales experience of voice and Contact Center software solutions (preferred factor).
- Previous experience in Team Management (mandatory requirement).
- Contact and knowledge with windows and operating systems.
- Knowledge with databases.
- Voice knowledge about IP.
- Knowledge with networks and IP Protocols.
- Knowledge with scripting tools.
- Experience in coordination or project management in the sector is valued (preferred factor).
- Fluency in English.
- Availability to travel.
ABOUT BROADVOICE:
Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.
Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.
Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.
Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.
We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks.
Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.
What We Do
GoContact is a native Cloud Contact Center Service (CCaaS) solution, with integrated omnichannel and artificial intelligence solutions. In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech and other functions.
With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of a North American global group, with a unique position in the world: the only CCaaS present in 4 continents; North America, Europe, Latin America and Africa.
It is characterized by guaranteeing the security and robustness of operations and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology.
GoContact believes that their customers' success is achieved with persistence, consultancy support and a daily follow-up, that’s why they are in the right track to be the #1 Partner of Choice for Contact Centers, reducing technological complexity in their Contact Center Operation and boosting control, performance and efficiency.
