Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
As a Sales Engineer, you’ll be leading the functional and technical discussion with our key prospects to make sure there’s nothing stopping them from getting the most out of Intercom. You’ll be an integral part of the Sales team, working mostly in a Pre-Sales situation to ensure a technical fit, while creating innovative, configured solutions for our customers. You’ll be collaborating with customers, Intercom services and partners to drive onboarding, increase user adoption, improve retention and overall success while helping to collect customer references, case studies, and product feedback. For this role, you will be working on opportunities in the LATAM region, mostly Brazil, so the ability to speak Portuguese and English at a business level is a necessity.
What will I be doing?
- Jointly work with sales reps (both Account Executives and Relationship Managers) to demonstrate value and drive deals functionally and technically.
- Help lead the discovery process, work to uncover a prospect’s business objectives and current challenges.
- Deliver configured presentations and demos with a focus on the business requirements.
- Work in tandem with the broad Sales team to guide and complete Trials and Proof of Concepts.
- Coach customers on Intercom usage and best practices to help make them product experts.
- Work with customers to understand and validate technical requirements (Security evaluation, SSI, SAML, Integrations, API usage).
- Lead teams internally on projects and training.
What skills do I need?
- Fluent in Portuguese and English.
- 5+ years in the Computer Industry and 3+ years of Sales Engineering or Solution Consulting experience in a SaaS organization, delivering demonstrations on a regular basis in a sales environment.
- Aptitude to think strategically to overcome technical and security roadblocks.
- Ability to stay focused under pressure and thrive while working with prospects to solve their most challenging issues.
- Experience coding/scripting/working in multiple programming languages, as well as data integration, especially RESTful APIs.
- Knack and comfort of working collaboratively with global teams.
- A track record for creating innovative ideas to increase customer retention and product adoption.
Bonus skills & attributes
- Experience with Intercom is a plus.
- Ability to speak Spanish would be an advantage.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE salary range for candidates within the San Francisco Bay Area is $167,518 - $194,683. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Top Skills
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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