Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
The Sales Trainer will play a critical role in enhancing the productivity and performance of Global Relay’s sales teams across our rapidly growing organization. This role involves close collaboration with the Sales Enablement, Sales Operations, Product Marketing, and other key departments to develop, deliver, and continuously optimize a comprehensive sales training and enablement program. You will be instrumental in ensuring that the sales team is equipped with the right tools, knowledge, and skills to succeed in a highly regulated, B2B SaaS environment.
The development of a comprehensive sales training program should focus on three core areas:
- Product Knowledge: Understanding and communicating the value proposition, differentiators, and technical aspects of Global Relay’s products and services.
- Sales Process: Mastering sales tools, sales processes, and CRM systems like Salesforce to drive sales effectiveness.
- Sales Methodology & Skills: Upskilling sales teams on proven sales methodologies (e.g., MEDDPICC, Challenger) and fostering strong sales practices to improve overall sales performance.
Your responsibilities will include onboarding and continuous training for new and existing team members, ensuring alignment with company sales strategies, and working alongside key stakeholders to ensure timely and relevant training content. The ideal candidate will have a proven track record in sales training, particularly in the SaaS or technology sector, and possess strong facilitation and coaching skills.
Your responsibilities:
Internal
- Design and execute training programs that equip the sales team with the skills, tools, and knowledge to succeed, with a focus on product, sales process, and industry best practices
- Collaborate with Sales Leadership to identify training needs across different departments (Sales, Pre-Sales and Customer Success) and roles (SDR, AE, AM, etc.) and tailor training content accordingly
- Work closely with Sales Operations to ensure the effective use of sales tools (e.g., Salesforce) and processes, and to align training with performance metrics and business objectives
- Align with Product Marketing, Product, and Regulatory teams to design, update, and maintain product and sales collateral that supports both sales and customer success teams
- Measure and track training effectiveness by developing and reporting on key performance indicators (KPIs) and using feedback to optimize future training programs
- Develop a strategic training roadmap that aligns with product releases, sales goals, and industry trends
- Support the ongoing development of Sales Leads and Managers by providing coaching and guidance on how to reinforce training and drive high performance across their teams
- Continuously improve the sales methodology adoption by embedding frameworks like MEDDPICC and Challenger in day-to-day sales activities through role-playing, live coaching, and interactive sessions
- Partner with Marketing and Sales Enablement to ensure the timely delivery of relevant, high-quality training materials aligned with go-to-market strategies
External
- Support product launches by leading the training efforts and ensuring the sales team is equipped to communicate new product features and benefits effectively
- Assist in enterprise sales cycles by offering training and coaching around messaging, value propositions, and product demos, particularly for high-value clients in regulated industries
- Represent Global Relay at industry events and webinars, promoting Global Relay's expertise and thought leadership in sales methodologies and training practices
About you:
- 5+ years of experience in sales enablement, sales training, or quota-carrying B2B sales (preferably within the SaaS or tech industry)
- Deep understanding of sales methodologies (e.g., MEDDPICC, Challenger) and experience embedding these methodologies into sales teams
- Proven ability to facilitate training for diverse sales roles (SDR, AE, AM, etc.), with experience designing both live and virtual training sessions
- Strong communication, presentation, and coaching skills, with the ability to influence and engage sales teams effectively
- Solid understanding of Salesforce and other sales tools, with experience designing and delivering training on sales tools and CRM best practices
- Demonstrated passion for sales development and improving team performance through continuous learning and skill-building
- Highly organized, with the ability to manage multiple priorities and adapt to the needs of a fast-paced, dynamic sales environment
- Experience in measuring and tracking the success of training programs, using data and feedback to refine and optimize learning initiatives
- Bachelor’s degree in Business, Education, Communications, or a related field is preferred
- Ability to travel across North America and Europe to deliver field programs as needed
Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Top Skills
What We Do
Global Relay is a leading provider of compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery.
Our 20,000+ customers in 90 countries include highly regulated organizations and other corporate firms, including financial services, insurance, technology, energy (oil and gas), legal, government and healthcare.
Global Relay preserves more than 60 data types within a unified, highly-secure cloud repository. Data types include: email, collaboration platforms (e.g. Microsoft Teams, Slack, Zoom), Instant Messaging, Bloomberg®, Refinitiv, social media, text messaging, voice, and trade data.
Global Relay Archive captures and preserves 60+ data types in one highly-secure and scalable repository.
Global Relay Message enables organizations to collaborate both internally and externally, confident that compliance, privacy, and security requirements are being met
