Sales Enablement Specialist

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Reporting to the Director of Sales Enablement, this position performs independent-level work in program design and evaluation of assigned areas. Assures a positive impact on productivity and performance of Sales Personnel through effective research, design, development, and evaluation of sales enablement activities. Designs learning activities, assignments, and assessments. Creates computer-based (CBT) modules and storyboards. Develops instructor's manuals, rubrics, and other teaching tools. Collaborates with subject experts to develop course content. This specialist will provide design expertise at an exceptional level for the following audiences: Contact Center Sales, Field Sales, Retail Sales, and Sales Operations. This position will also develop mastery level knowledge in all products, services, sales order entry and contact center tools, sales policies, procedures, and best practices.
Responsibilities
• Responsible for all facets of curriculum development, including program management, needs assessment, and working with subject matter experts and learning specialists to ensure successful implementation of sales enablement.• Maintain subject matter expertise of Altice USA's products and services with a focus on processes, systems and tools that provide an integrated end-to-end learning experience.• Develop engaging and interactive content for a variety of formats, including blended eLearning/Instructor-led (ILT), social learning, mobile learning, simulation, and/or printed collateral.• Scale and tailor writing styles as needed to pivot to diverse audiences and multiple deliverables staying true to Altice USA branding.• Analyze learning needs based on consultation with people managers and subject matter experts.• Recommend, develop, and evaluate emerging industry trends, topics, and issues to benchmark innovative learning solutions.• Collaborate with team members and other stakeholders to finalize strategy and create products based on agreed methodology and approval from business partners.• Create measurement plans to evaluate results against KPI's from implemented learning programs.• Build partnerships and maintain meaningful relationships with key stakeholders.
Qualifications
• BA/BS degree with a focus on professional and adult learning and development or related field, or 5+ years of instructional design experience supporting various sales functions including but not limited to call center, field, retail, and sales operations and support• Ability to regularly work from one of three core locations: Altice USA Headquarters in Long Island City, NY, or core locations in Piscataway, NJ, and Bethpage, NY.• Outstanding written and verbal communication skills with an ability to simplify technical and complex information into friendly and digestible formats• Understanding of models of design (ADDIE), virtual facilitation tools (Teams and WebEx), and content or learning management/experience systems with a focus on interactive media, gamification, simulation, self-paced, and social learning• Expert proficiency with eLearning authoring tools including but not limited to Articulate suite (Rise, Storyline, etc.), Adobe Captivate and Creative Cloud (Photoshop, InDesign, Illustrator, After Effects, etc.), Camtasia• Experience with XHTML, CSS, ActionScript, JavaScript, and Final Cut Pro a plus.• Highly organized, detailed-oriented, and self-directed• High degree of flexibility with the ability to work effectively in a largely team-based, collaborative culture, where open communication and idea generation from all levels are encouraged - Ability to build strong relationships and navigate through stakeholder discussions• Ability to take and synthesize critical feedback into innovative solutions and improvements in a fast-paced, rapidly changing environment while meeting aggressive deadlines.• Ability to become proficient with new tools and applications quickly• Experience with Microsoft Office 365 Suite (Word, PowerPoint, SharePoint, Teams, etc.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $64,260.00 - $105,570.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City