If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.
Job SummaryThe Senior Sales Enablement Specialist supports the execution of Member Service sales behaviors, sales incentive priorities, and playbook adoption by translating Sales Operations strategies into field-ready tools, communications, reporting insights, and behavior-based action plans. Reporting to the Manager of Sales Incentives, this role partners with Sales Operations, Marketing and Communication, Talent & Member Development, Member Service leadership, and other business partners to improve sales behavior adoption, campaign execution, member experience outcomes, and frontline performance. The role ensures sales plays, incentive priorities, coaching resources, and performance insights are aligned and consistently reinforced across branch and service center teams.Job DescriptionLOCATION
Mountain America Center - Hybrid
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Full Time; this is a hybrid schedule with some weekly in office expectation, based on business need.
* This role requires frequent interaction with frontline teams in our branch network. Travel within Utah to local branches is expected, along with occasional travel to other states within our footprint, up to 30% of the time.
To be effective, an individual must be able to perform each job duty successfully.
Sales Behavior Playbook Execution & Adoption
- Support development and execution of Member Service sales plays, behavior standards, and coaching resources.
- Translate Sales Operations priorities into clear frontline actions, tools, and execution guides.
- Monitor adoption and effectiveness of sales plays and recommend improvements to support performance outcomes. .
Sales Behavior Enablement & Leader Coaching Support
- Partner with Talent & Member Development to support sales skill development and behavior reinforcement.
- Develop coaching tools, job aids, and leader resources that improve frontline execution.
- Identify skill and knowledge gaps using performance data, incentive results, and member feedback.
Incentive-Aligned Sales Enablement
- Translate incentive priorities into actionable sales behaviors and frontline expectations.
- Support leaders with tools and insights that improve sales effectiveness and member outcomes.
- Analyze performance trends and recommend actions to improve adoption, engagement, and results.
Sales Process, Campaign, and Incentive Alignment
- Partner with Sales Operations and Marketing to support campaign execution and member growth initiatives.
- Ensure sales plays, campaign messaging, incentive priorities, and frontline expectations are aligned.
- Support ethical sales practices, explicit consent standards, and process documentation requirements.
Adoption, Communication, and Field Readiness
- Develop communications and resources that support adoption of sales initiatives and incentive priorities.
- Coordinate readiness activities for new sales plays, campaigns, and program launches.
Gather field feedback and identify opportunities to improve adoption, effectiveness, and user experience.
Leader Coaching, Measurement, and Behavior Reinforcement
- Support coaching frameworks that reinforce sales behaviors, member-centric practices, and performance expectations.
- Provide reporting and insights that help leaders identify coaching opportunities and performance gaps.
- Facilitate feedback loops between frontline leaders, Sales Incentives, and Sales Operations teams.
Performance Measurement & Insights
- Develop reporting that measures adoption, effectiveness, and impact of sales enablement initiatives.
- Monitor trends related to sales plays, campaigns, incentives, coaching activities, and member outcomes.
- Identify performance gaps and provide actionable recommendations that support business objectives.
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Education and Experience
- Typically requires minimum of 5 years in sales enablement, training, or sales operations, preferably in financial services or member-focused environment.
- Bachelor's degree in Business, Marketing, or related field or equivalent experience required.
Knowledge & Skills
- Possesses thorough knowledge and application of methods or procedures in sales enablement, sales process, and communication.
- Knowledge of sales enablement and a strong ability to align sales training and sales processes is essential.
- Problem solving skills
- Verbal/written communication skills
Leadership and Organization Development
- Collaborates with peers to deliver results and build organizational capacity
- Ability to work independently and as part of a team
- Strong contribution to team effectiveness
- Develops multifunctional base level skills
- Excellent collaboration, communication, and project management skills.
Scope and Strategic Impact
- Supports execution of Sales Operations initiatives through behavior adoption, coaching support, communication planning, and performance reporting. Assists with moderately complex data analytics
- Provides periodic reports and updates as required by team and guides new hires
- Supports program delivery through the practical application of basic discipline knowledge with limited guidance
- Evaluates unique circumstances and assists in making recommendations
- Possesses solid understanding of applications within business environment
- Influences sales performance outcomes by improving frontline adoption of sales behaviors, incentive priorities, and coaching practices.
Analytical Thinking & Problem Solving
- Works on problems / projects of diverse complexity and scope
- Exercises independent judgment within generally defined procedures and practices to identify a solution
- Seeks advice in order to make decisions on complex business issues
Other Skills and Abilities
- Proven ability to develop structured content and sales programs that drive behavior change.
- Excellent collaboration, communication, and project management skills.
- Detail oriented with strong organizational skills a must.
- Experience with CRM systems, sales enablement platforms, and performance dashboards.
- Proficiency in using sales enablement tools and resources.
- Familiarity with sales enablement methodology and customer/member profiles.
Physical Demands
Ability to sit, talk and hear consistently
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Skills Required
- Minimum 5 years of experience in sales enablement, training, or sales operations
- Bachelor's degree in Business, Marketing, or a related field, or equivalent experience
- Knowledge of sales enablement methods, sales processes, and communication
- Strong verbal and written communication skills
- Problem-solving skills
- Excellent collaboration, communication, and project management skills
- Ability to develop structured content and sales programs that drive behavior change
- Experience with CRM systems, sales enablement platforms, and performance dashboards
- Familiarity with sales enablement methodology and customer or member profiles
- Ability to travel within Utah and occasionally to other states, up to 30% of the time
- Experience in financial services or a member-focused environment
Mountain America Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain America Credit Union and has not been reviewed or approved by Mountain America Credit Union.
-
Healthcare Strength — Company materials indicate substantial employer-paid medical coverage with multiple plan options plus HSA/FSA access. Dental and vision are offered at low employee cost, and income-protection benefits like disability and life insurance are included.
-
Retirement Support — A 401(k) with company match is available immediately upon enrollment. Feedback suggests retirement benefits are a dependable cornerstone of the package.
-
Leave & Time Off Breadth — The program includes numerous paid holidays and PTO that increases with tenure for both full- and part-time staff. Feedback suggests vacation and holiday benefits are a relative strong point.
Mountain America Credit Union Insights
What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
