Bij TOPdesk helpen we organisaties hun dienstverlening te verbeteren met onze servicemanagementsoftware. Als Customer Success Manager (CSM) zorg jij ervoor dat klanten TOPdesk niet alleen succesvol implementeren, maar er ook aantoonbare waarde uit halen. Zo draag je bij aan klanttevredenheid, klantbehoud en groei.
Job DescriptionWhat are you going to do as a sales enablement specialist?
Play a key role in equipping our sales teams with the knowledge and tools they need to succeed! As a sales enablement specialist, you’ll design, plan, and deliver end-to-end enablement programs for TOPdesk representatives. By assessing training needs and analyzing skill gaps, you’ll develop outcome-driven enablement programs that drive measurable business results.
Your expertise will be crucial in creating high-quality documentation to support sales teams. Additionally, you’ll conduct onboarding assessments to ensure new salespeople hit the ground running. In short, you’ll be the driving force behind a well-trained, confident, and high-performing sales team.
Where will you end up?
TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 700 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun. Read more about our TOPdesk software here.
You’ll join our performance enablement team, where we make sure TOPdesk has the right people, skills, and tools to help customers confidently choose our products and services. The Enablement team will consist of five driven and enthousiastic Enablement professionals. In the coming years, the team will have a high focus on implementing technological enablement as well as improving the ways of working. We collaborate with sales teams across all branches, embracing different cultural perspectives to drive success together.
QualificationsAre you our new sales enablement specialist?
- You have experience in sales enablement at multiple companies, with a minimal total experience of 3 years
- You have a proven track record building enablement programs focused on outcome. You know how to seperate learnings goals, behavioural change and business outcome.
- As a trainer, you work with a methodology to ensure consistent quality, reinforcement, certification, or continuous improvement of trainings.
- You have a strong background drafting effective playbooks and translating complex materials into cohesive documentation.
- You have the confidence to challenge sales managers on their beliefs and strategies.
- You have proven results in scaling sales efficiency.
- You are comfortable with translating strategy into execution and can do so for the long term perspective.
- You are fluent English. Fluency in Dutch or German is a plus.
What we offer
- Working at one of the best employers in the Netherlands
- A role in an international, fast-growing company
- Free lunch and barista at the office
- 2.5% of your time for volunteer work
- A strong focus on diversity, inclusivity, and sustainability
- And plenty of additional perks
Skills Required
- Minimum 3 years total experience in sales enablement at multiple companies
- Proven track record building outcome-focused enablement programs
- Ability to separate learning goals, behavioral change, and business outcomes
- Use of a training methodology ensuring quality, reinforcement, certification, continuous improvement
- Experience drafting effective playbooks and translating complex materials into cohesive documentation
- Confidence to challenge sales managers on beliefs and strategies
- Proven results in scaling sales efficiency
- Ability to translate strategy into long-term execution
- Fluent English
- Fluency in Dutch or German
What We Do
Are you ready to take your service management to the next level? With over 1000 employees spread across 14 offices worldwide, TOPdesk is one of the fastest-growing service management providers worldwide. Our mission? Helping your organization achieve excellent service delivery. TOPdesk employees get the trust and the freedom to create innovative solutions for all your service management needs. So, what are you waiting for? Let us be your guides to service excellence.
