Sales Enablement Specialist, Post Sales

NielsenIQ is seeking a detail-oriented and proactive Post-Sales Enablement Specialist to support the efficient conversion of closed sales opportunities into recognized revenue, while ensuring an exceptional client experience. This role sits at the intersection of Sales, Finance, Product, Legal, and Delivery, and is instrumental in driving transparency, consistency, and velocity across the post-sale process.

The Specialist plays a critical role in CRM and financial systems hygiene, quote-to-cash execution, cross-functional collaboration, and process optimization. This is a high-impact role for a task-driven professional who is energized by streamlining operations, resolving issues quickly, and being a trusted partner to Sales and internal stakeholders. The ideal candidate is detail oriented with excellent communication, active listening and time management skills and must speak fluent English.

Key Responsibilities

• Sales Opportunity Management
•  Ensure smooth progression from closed-won to revenue by managing client setup, PO tracking, order processing, billing coordination, and internal handoffs. Maintain CRM accuracy and support end-of-deal (EOD) tasks to drive pipeline integrity.
• Post-Sales Systems & Troubleshooting
•  Serve as a key user of Microsoft Dynamics (MSD) to resolve opportunity issues, submit POCRs, create and follow up on help tickets, and address order or billing concerns across platforms.
• Financial & Revenue Operations
•  Liaise with Sales, Finance, and Billing to address invoicing concerns, unblock revenue, and support revenue recognition activities—especially during month-end and quarter-end close cycles. Submit invoice updates and escalate exceptions as needed.
• Reporting & Insights
•  Build and maintain regular and ad hoc reports (e.g., PBI dashboards) to track deal status, financial blockers, and sales cycle metrics. Use insights to proactively flag risks and recommend process improvements.
• Process Enablement & Governance
•  Drive adherence to internal policies, revenue recognition principles, and sales best practices. Identify process gaps, propose scalable improvements, and collaborate with cross-functional teams to enhance the post-sales experience.

• Speaks fluent English (B2 or higher proficiency)
• Proficiency in Microsoft Office (Excel) and Microsoft products and able to perform basic formulas
• Experience working with CRM and financial systems (Microsoft Dynamics and Power BI preferred)
• Bachelor’s degree preferred; Related work experience in Sales Operations, Deal Desk, Revenue Enablement, or Finance required
• Demonstrated success in navigating ambiguity, problem-solving, and implementing tactical solutions
• Strong attention to detail with the ability to prioritize tasks and manage multiple projects and deadlines to ensure business critical objectives are met
• Proven ability to work independently in a fast-paced, remote-first environment
• Excellent communication, active listening, and relationship-building skills across all levels of the business

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion