Sales Enablement Partner, CSM

The Sales Enablement Partner for our Customer Success and Account Management teams is crucial in supporting Tipalti's customer-facing teams to drive long-term growth and customer satisfaction. This role includes onboarding new Customer Success Managers (CSMs) and Account Managers (AMs), ongoing training for existing team members, targeted skills development, and creating and managing a playbook and other enablement content tailored to the CSM and AM teams.

You are results-driven, focusing on building relationships, solving problems, and creating solutions that empower CSMs and AMs to succeed. You thrive developing, organizing, and delivering training content in various formats, including virtual, eLearning, and in-person sessions.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Provide enablement support to CSMs and AMs, integrating training and support into their daily workflows.
• Understand the diverse needs of the CSM and AM teams, developing tailored training and educational materials to help them accelerate value for customers and drive revenue growth.
• Design and update training content, ensuring it meets the team's evolving needs and integrates information from various sources.
• Continuously improve and refine enablement processes to maximize team success and efficiency.
• Align enablement initiatives with key internal and external events to ensure relevance and impact.
• Collaborate with the broader Enablement team to develop a playbook, methodologies, processes, and best practices to streamline and improve outcomes for the CSM and AM teams.
• Establish ongoing and effective communication with CSMs, AMs, and management to ensure alignment and continued growth.
• Develop and implement a learning plan specifically for CSMs with booking targets, ensuring they have the skills and tools to meet these goals.
• Other duties as assigned.

About you 

• 5+ years of sales training and enablement experience, specifically within customer success or account management teams.
• Proven experience as a quota-carrying Customer Success Manager or Account Manager in a SaaS and/or consumption-based selling environment.
• Experience in coaching, training, and enablement for a software company's customer success and account management teams.
• Proven ability to translate complex concepts and business value into explicit, actionable training content that resonates with CSMs and AMs.
• Strong coaching skills with a focus on driving measurable results and improvement.
• Excellent written and verbal communication skills, with the ability to create and deliver high-impact content.
• Ability to initiate and build relationships with team members and stakeholders in an approachable and supportive manner.
• Adaptable to changing priorities, high demands, and the fast-paced nature of a rapidly growing company.
• Familiarity with tools used by CSMs and AMs, such as Salesforce (SFDC), Gainsight, Power BI, Dealhub, Outreach, Clari, ZoomInfo, Confluence, and Chorus.
• Experience developing annual enablement strategies and training calendars for high-growth customer success and account management teams.
• Knowledge of learning methodologies and best practices for training and development.
• Previous accounting or finance experience is a plus, but not required.

Our benefits package includes: 

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Anticipated base pay rate for this position: $80,000-91,000. Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

Sales at Tipalti

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

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