Sales Enablement Lead

About Us:

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

The Role: 

We are seeking a dynamic and strategic Sales Enablement Lead to elevate our sales enablement function. In this role, you will partner with sales, marketing, and product teams to equip our sales organization with the knowledge, tools, and processes they need to succeed. You will be at the forefront of optimizing sales engagement with our buyer personas, improving data hygiene, and driving accurate ARR forecasting.

What You’ll Do:

• Sales Enablement Strategy & Persona Engagement

  • Develop a comprehensive personas playbook with outcome-driven messaging, common objections, and tailored talking points for each persona.

  • Create solution guides highlighting product capabilities and real-world use cases aligned with the Jobs-To-Be-Done (JTBD) framework.

  • Build and maintain a living repository of answers to key customer questions, supported by data-backed insights and visual collateral.

  • Enable our sales team to master value selling via our product’s ROI

• Sales Training & Continuous Learning

  • Design and implement structured onboarding and continuous learning programs.

  • Lead interactive e-learning sessions, role-playing exercises, and ongoing product update training.

  • Use pre- and post-training assessments, sales performance metrics, and call reviews to measure training effectiveness and drive improvement.

• CRM Discipline & Data Hygiene

  • Enforce CRM data hygiene protocols to ensure accurate logging of all customer interactions and sales activities.

  • Conduct regular CRM audits and collaborate with sales leadership to remediate data gaps.

  • Develop standardized guidelines for forecasting data, pipeline management, and deal progression.

• Coaching & Feedback

  • Implement a structured coaching program with periodic sales call reviews and feedback sessions.

  • Track and analyze call performance metrics, focusing on skill development and persona-driven messaging.

• Collaboration & Leadership

  • Work cross-functionally with Product, Sales, and Marketing teams to align enablement initiatives with business objectives.Identify gaps in sales processes and materials and drive continuous improvement.

Who You Are:

• Proven experience in creating and executing persona-driven sales enablement strategies.

• Demonstrated ability to translate complex product capabilities into clear, outcome-oriented messaging.

• Strong experience in developing and delivering interactive sales training programs and coaching.

• Proficiency in CRM systems (e.g., Salesforce) and best practices for pipeline management and data hygiene.

• Excellent verbal and written communication skills.

• Ability to work cross-functionally with diverse teams and manage multiple priorities in a fast-paced environment.

Nice to Have:

• Experience as a quota-carrying sales person and/or a sales manager

• Experience in the healthcare industry, particularly in specialty areas relevant to Ambience Healthcare.

• Proficiency in data visualization and analytics tools (e.g., Tableau, Power BI).

• Familiarity with digital learning platforms and content authoring tools.

Pay Transparency

The base compensation for this role is approximately $150,000 - $250,000 per year, excluding equity. We’ve intentionally allocated a wider range so that candidates have more flexibility to choose the desired cash/equity split that works for them. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create.

Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.

Being at Ambience: 

• An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients

• Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach

• Work alongside a world-class, diverse team that is deeply mission aligned

• Ownership over your success and the ability to significantly impact the growth of our company

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage, quarterly retreats, unlimited PTO, and a 401(k) plan