Sales Enablement Manager

Job Description:

Sendbird is looking for a Sales Enablement Manager to be responsible for creating compelling, engaging, and effective training content, as well as onboarding programs for our global sales and customer success teams. You will play a critical role in influencing revenue by ensuring teams are informed on our product value offering, leveling up our selling skills, and showing teams how to get the most out of our sales technology.  We’re looking for a creative and process-minded person passionate about making the people around them more effective, successful, and engaged. The Sales Enablement Manager will be a part of the Revenue Operations team and report to the Head of Sales Operations and Enablement. This role should be able to work from our San Mateo office three days per week.

What you will do:

• Work with the Head of Global Sales Operations and Enablement to implement and deliver enablement programs that improve the performance of the Sales and Customer Success organizations.
• Collaborate with Product, Marketing, and Customer Success teams to align Sales training, related content, and initiatives
• Create and deliver onboarding and continuous learning curriculum that increases the sales team’s effectiveness
• Identify metrics to quantify impact and efficacy of enablement programs, special events, and sales tools and resources
• Maintain a repository of shared content to assure content is accurately named, tagged and curated
• Coordinate and manage sales enablement events, including quarterly sales gatherings, conferences, and annual sales kick offs
• Build and implement standardized certification program framework

Who you are:

• You enjoy helping people and will share in their triumphs and encourage them through challenges
• You possess critical thinking and problem solving skills with the ability to assimilate complex concepts
• You can adapt to a fast-paced environment and manage multiple priorities with a sense of responsibility and resourcefulness
• You demonstrate interest and energy towards technology, sales, and training
• A data-driven decision maker with the ability to analyze metrics and translate them into actionable insights.
• A goal-oriented self-starter with a strong ability to work independently as well as with others.

What you bring:

• 5+ years of experience in an sales enablement, operations, or program/project management role
• Experience implementing sales methodologies and certification programs
• You have strong english speaking skills and excellent communication (written/verbal) and facilitation skills including presentation skills (Korean language skills a plus)
• Experience working in a global start-up company environment, including localization of training materials
• Knowledge of SaaS, B2B, and Enterprise sales models
• Proficiency with sales enablement software and standard business applications (e.g. Highspot, Showpad)

Our US benefits include (but are not limited to)

• 20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave 
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages

Pay Transparency

We set standard ranges for all roles based on function, level, and geographic location for cash compensation.  We utilize various compensation data benchmarked against similar-stage growth companies to determine our ranges.   A reasonable estimate of the current salary range for this role is $150,000 - $175,000.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs that may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird and value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week at minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Sendbird is trusted by 4000 of the world’s most popular apps – including industry leaders like Match Group, Rakuten, Yahoo, and Coupang – to power over 7 Billion messages every month between businesses and people looking to build relationships and get things done.

The company offers an award-winning communication platform that modern messaging experiences are built on, unlocking the potential of unified customer communications across notifications, in-app chat, voice, video, and AI. Headquartered in California, Sendbird is backed by ICONIQ, STEADFAST Capital Ventures, Softbank, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator.