About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member — enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution — driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency.
About the Role
Decagon is looking for a GTM Enablement Manager — a founding member of our GTM Productivity team — to help build and scale the programs that power our revenue engine. You’ll operate at the center of how we ramp talent, drive field productivity, and scale GTM execution — designing and operationalizing high-impact programs in close partnership with stakeholders across the business. This is a highly visible, high-ownership role with direct impact on how Decagon grows.
In this role, you will
Partner shoulder-to-shoulder with sellers and sales leaders — deeply understanding tactical field needs and solving them through training, best practices, tools, assets, and other practical interventions
Build and scale core enablement programs — including onboarding, ongoing development, and role-specific training
Drive field performance and readiness — developing training, content, and certifications that improve how teams sell and execute
Partner cross-functionally — working across GTM, Marketing, Product, and Engineering to turn strategy into field execution
Adapt and extend programs as we scale — leveraging AI and new approaches to increase enablement impact
Your background looks something like this
7+ years across GTM enablement, sales, or other revenue-focused roles in modern SaaS
Strong field and customer-facing experience — ideally having carried a quota, owned customer relationships, or been directly accountable for revenue outcomes
Proven ability to earn credibility with sellers, identify tactical needs, and translate them into practical solutions
Strong program management and cross-functional skills, with a scrappy, high-ownership mindset
Ability to operate effectively in fast-moving, ambiguous environments
Even better if you have
Experience applying or navigating AI in GTM, sales, or enablement contexts
Background building or scaling world-class training programs
Experience in a high-growth SaaS or startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Skills Required
- 7+ years of experience across GTM enablement, sales, or other revenue-focused roles in modern SaaS
- Strong field and customer-facing experience, ideally carrying a quota, owning customer relationships, or being directly accountable for revenue outcomes
- Ability to build credibility with sellers, identify tactical needs, and translate them into practical solutions
- Strong program management and cross-functional skills
- Ability to operate effectively in fast-moving, ambiguous environments
- Experience applying or navigating AI in GTM, sales, or enablement contexts
- Experience building or scaling world-class training programs
- Experience in a high-growth SaaS or startup environment
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
