Sales Enablement Content & Platform Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Sales Enablement is changing the learning culture at Visa for Sales roles and is becoming an integral part of life at the Company where every employee and client will have access to a wealth of resources to enhance their effectiveness. We are a start-up team within a large, global organization. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch, and evaluate. We are comfortable learning from our mistakes.

Sales Enablement strategically sits within Visa’s Global Sales & Commercial Operations (GSCO) and focuses on ensuring our sales teams are enabled optimally. To this end, we champion creating, delivering, and driving impactful sales initiatives through knowledge and training to empower sellers to sell, sell, sell. The Sales Enablement Content and Platform Manager role will focus on owning and supporting activities around content strategy and optimization, standardizing metrics, actionable insights, seller engagement, content governance, Search and reach, actively collaborating with our cross-functional partners.

The Manager will also lend thought leadership and support in understanding and solutioning for the unique challenges around content discovery, delivering personalized seller experiences, standardization of content practices, intentional enablement with agentic AI, and use case expansion. The position requires a professional with a broad, well-rounded set of skills, a penchant for solutioning, natural curiosity with a bias for action, strong sense of ownership and commitment, and demonstrated ability to learn on the go, be flexible, take initiative, communicate effectively, challenge the status quo constructively, and be highly collaborative to deliver in a fast-paced, time-sensitive environment.

The ideal candidate will have:

• Significant experience with content management systems, managing knowledge platforms (Highspot, Seismic, etc.), optimizing content processes, designing engaging content pages
• Deep understanding of content processes and the ability to quickly learn, understand, and judiciously implement standards and governance to drive content effectiveness
• Strong content effectiveness measurement strategies, key performance indicators, and translating insights into recommended actions
• Intuitive ability to tailor platform and content experiences to best enable target audience
• Familiarity with content optimization initiatives, methodologies, best practices, market standards and benchmarks, data-driven storytelling, impact narratives
• Good working knowledge of AI and leveraging across content discovery and delivery
• Excellent interpersonal skills in cross-functional partnership, effective communication, extensive collaboration, and as a team player
• Experience leveraging market-leading content platforms with experience of AI use
• Ability to problem-solve proactively and creatively while being able to adapt and work around evolving needs, priorities, and deadlines
• Discipline in being organized, planning and prioritizing across multiple projects with minimal oversee, driving impact independently
• Commitment to optimize knowledge management processes and practices

Success in this position will help transform the seller journey, complete with best-in-class tools, enablement at every stage of the sales cycle, and a tailored, in-the-flow knowledge experience, with data to back our success narrative!

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Preferred Areas of focus: Knowledge Management, Content Management & Governance, Seller Enablement
• A knowledge management professional with proven experience (5+ years) in sales enablement, preferably for a world-class sales organization
• Experience leveraging content management platforms
• Proficient in content management, governance, and optimization
• Knowledge of Design Thinking methods and user-centricity for collaborative solutioning
• Experience solutioning with AI
• Ability to comprehend complex business asks and solution consultatively
• Strong presence and intrapersonal behaviors
• Adept at active listening, interpersonal communication, strong team player

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 134,600.00 to 195,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.