Sales Effectiveness Operations Process Manager, GTM

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.    
   
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.    

Homes.com is reimagining the home search experience for consumers and agents alike. We are empowering people to discover homes, share insights and make connections on their terms – disrupting a multi-billion industry.  

 Already one of the fastest growing real estate portals in the industry, we are driven to be #1. Just ask Brad Bellflower, Chief Change Officer at Apartments.com. After its acquisition in 2014, Apartments.com quickly turned into the most popular place to find a place. Proven success at the highest level – and we’re doing it again with the new Homes.com.  

Homes.com is a CoStar Group company with 20+ years' experience in leading and growing digital marketplaces. We pride ourselves on continually improving, innovating, and setting the standard for property search and marketing experiences. With Homes.com we’re building a brand on the cusp of defining the industry. We’re looking for big thinkers, high achievers, and creative professionals ready to influence a new age of homebuying within a tried-and-true, award-winning company.  

Role Description:  

Homes.com is seeking a skilled Operations Specialist to join our Sales Effectiveness team. This role supports go-to-market (GTM) initiatives and ongoing operational processes for the Homes.com sales team. Sales Effectiveness oversees a broad range of functions including implementing coaching and training programs, establishing standardized sales practices and business processes, implementing efficiency tools, and working cross-functionally with marketing, product, and IT teams to deliver exceptional customer experiences. As part of the Sales Effectiveness team, you will be responsible for coordinating with multiple stakeholders, assisting in strategizing and executing new projects, and ensuring accountability for meeting timelines and complex deliverables.  

You will directly contribute to some of the most impactful programs driving the success of our fast-growing team of 300+ sales representatives. Join us at Homes.com and contribute to the growth of a dynamic, high-performing team dedicated to delivering exceptional results! 

Necessary skills and abilities:  

• Proficiency in project and program management and reporting 

• Process design and documentation for sales and servicing 

• Ability to leverage data insights and team best practices to design actionable solutions 

• Originating work products from scratch 

• Proactive problem-solver with a hands-on, results-driven approach 

• A can-do attitude, strong work ethic, sense of urgency, and willingness to figure out what it takes to win and mobilize against the vision 

• Comfortable working autonomously and making decisions amidst ambiguity 

• Desire to be a part of a fast-paced, dynamic environment and be able to adapt quickly to changing priorities while maintaining a high level of productivity  

• Strong organizational skills are essential, with the ability to manage multiple tasks and projects, prioritize effectively, and maintain attention to detail 

• Eagerness to gain in-depth product and market knowledge to inform decision-making 

Key Responsibilities:  

• Lead initiatives from strategy phase through execution including defining objectives, success criteria, and outcome metrics, design of solutions, change management, and implementation  

• Manage project timelines including holding internal teams and stakeholders accountable for deadlines, clear input, and direction 

• Regularly communicate progress on projects and tasks, promptly flagging any potential risks or challenges, and seek clarification as needed to foster an open line of communication and collaboration 

• Analyze current operations to identify areas for improvement, applying process improvement and problem-solving strategies. Develop and implement solutions, which may include process redesign, new tools, or innovative workflows, from concept to successful delivery 

• Develop and deliver high-quality documentation, presentations, and other materials to support initiatives, tailored to specific audiences 

• Bring creative ideas to brainstorming sessions and ad-hoc projects  

• Utilize data and analytics to measure the success of new programs and initiatives  

Basic Qualifications:  

• Bachelor’s degree from an accredited, not-for-profit University or College 

• A track record of commitment to prior employers. 

• 5+ years of experience in project management, operations, consulting, sales, or a related field 

• Excellent verbal and communication skills 

• Experience in fast-paced, high-growth environments, where you have successfully led initiatives to drive measurable outcomes 

• Comfortable engaging with senior leadership and executives to communicate project updates, results, and recommendations 

• Strong problem-solving skills 

• Proficient in Microsoft Office (Excel, Word, PowerPoint) 

Preferred Qualifications:  

• Detail-oriented and able to execute multiple projects at various stages of development. 

• Experience with project management software such as Asana, Jira, Trello, Basecamp, Teamwork, Wrike or equivalent 

• Ability to multi-task and prioritize projects based on urgency. 

• Ability to work independently on assigned tasks as well as to accept direction on given assignments 

• Excellent time management and organizational skills 

• Experience working with large sales or operational teams in high-growth settings 

WHAT’S IN IT FOR YOU?  

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.  

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.  

Our benefits package includes (but is not limited to):  

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  

• Life, legal, and supplementary insurance  

• Virtual and in person mental health counseling services for individuals and family  

• Commuter and parking benefits  

• 401(K) retirement plan with matching contributions  

• Employee stock purchase plan  

• Paid time off  

• Tuition reimbursement  

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes  

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups  

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks  

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.  

#LI-KC3