Sales Director, Commercial Mexico

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for an Commercial Sales Director to join our growing SaaS business in the Latam region. You will lead a team of Commercial Account Executives and will be measured by achieving your team's overall quota, including New logo, Expansion and other sales motions. 

You will be responsible for overseeing and motivating the Sales team, implementing sales plans, developing new business, expanding existing business, and delivering accurate and timely sales forecasting and reporting. This is an opportunity to build and lead an integral part of the Latam sales team, so we are looking for owners, who will go the extra mile and want to be the very best at what they do. 

What You'll Do 

• Build and manage a growing team of sales executives, ensuring you coach them to develop the skills and behaviors they will need to succeed. 
• Establish company territory plans, team structure, individual quotas and patches for your team, including investment capacity requirements. 
• Report on booking forecast and strategic GTM initiatives. 
• Partner with cross-functional teams to create, implement, and manage a complete revenue and customer success process. 
• Clear focus and emphasis on methodology-based sales coaching, MEDDPIC. 
• Stay updated on industry trends: Stay informed about industry trends, market conditions, and competitor activities. Continuously expand product knowledge to effectively address customer needs and stay ahead of the competition. 
• Collaborate with internal teams: Liaise with marketing, product development, and customer support teams to gather information, provide feedback, and ensure customer satisfaction. 

Genesys-specific Responsibilities: 

• Develop and execute sales strategies and plans for Genesys Cloud and other Genesys products and solutions in the Latam region. 
• Build and maintain relationships with key decision-makers at Genesys target accounts. 
• Lead and manage a team of Enterprise Account Executives responsible for closing deals and generating revenue. 
• Work closely with Genesys marketing, product and support teams to ensure a seamless customer experience. 
• Achieve and exceed sales goals and quotas. 

Qualifications: 

• +5 years of experience in enterprise/commercial sales, with a focus on SaaS products and solutions. 
• 5 years direct management experience in enterprise software sales. 
• Proven track record of success in building and managing high-performing sales teams. 
• Strong understanding of the Latam market and sales landscape. 
• Strong customer focus and the ability to build and maintain relationships. 
• Excellent interpersonal and communication skills. 
• Ability to work independently and as part of a team. 
• Proficiency in using CRM software and other sales tools. 

Compensation and Benefits: 

• Competitive salary and benefits package. 
• Opportunity to work with a talented team of professionals and make a significant impact on the growth of a rapidly growing company. 
• Chance to make a real difference in the lives of our customers by helping them achieve their business goals. 
• If you are a highly motivated and experienced sales leader who is passionate about helping companies succeed, we encourage you to apply. 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.