Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Sales Development Representative (SDR) at Infobip, you are the first point of contact for potential customers and a critical part of our super-regional sales structure. You manage inbound interest with speed, structure, and quality, ensuring every lead is handled within strict SLAs and routed to the right next step. Working closely with Sales and Marketing, you help turn demand into high-quality meetings, opportunities, pipeline, and revenue.
What you’ll do
- Manage inbound leads for the region by responding quickly and setting meetings with Account Executives or Mid-Market AEs
- Handle inbound phone calls, live chats, and contact form inquiries to assess customer needs and solution fit
- Qualify prospects by identifying customer segment, vertical, and business needs early in the conversation
- Route leads correctly across direct sales, partnerships, or mid-market engagement models
- Maintain and execute accurate contact sequences in Outreach based on lead source and request
- Use best-in-class tools to verify and enrich contact and account data, ensuring high data quality
- Update and maintain prospect and customer records in Salesforce
- Conduct outbound prospecting into target accounts when inbound volume is below capacity
- Act as a pre-sales checkpoint to ensure leads are qualified and ready for further sales engagement
- Collaborate closely with Sales and Marketing to improve lead quality, conversion rates, and pipeline generation
- Continuously build knowledge of the Infobip platform, products, and how we solve business challenges
- Accept ongoing feedback, training, and coaching to support continuous development
What makes you a strong fit
- Experience in a sales development, inside sales, or pre-sales role, ideally in a B2B environment
- Ability to manage and prioritize a high volume of inbound leads while meeting strict response SLAs
- Strong qualification and research skills at both contact and account level
- Comfortable using CRM and sales engagement tools such as Salesforce and Outreach
- Clear, confident communication skills across phone, chat, and written channels
- Structured, disciplined approach to lead management and pipeline generation
- Collaborative mindset with the ability to work closely with Sales and Marketing teams
- Open to feedback and committed to continuous learning and development
- Fluent in English, both spoken and written
Nice-to-have qualifications
- Familiarity with marketing-to-sales handover processes
- Experience working with multiple customer segments or verticals
- Exposure to partnership or indirect sales models
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-KS4Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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