As a Sales Development Representative, you will be responsible for handling incoming leads, phone calls and sales chats from the Articulate website—answering questions, qualifying leads and passing opportunities and more complex questions to the appropriate Articulate team member. In addition to handling inbound leads, the Sales Development Representative will also perform scripted outbound sales activities. You thrive in a fast-paced environment with tons of autonomy, love high-volume, and work well as part of a team that is laser-focused on providing an outstanding experience for Articulate prospects and customers.
While this position is fully remote, regular working hours of 8:00 a.m. to 5:00 p.m. Mountain Time or Central Time are required to ensure real-time collaboration and support coverage across the organization.
What You'll Do:
Leverage the BANT Methodology to qualify leads to be worked by the Sales teams.
Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams
Reach out to prospects and customers to conduct scripted sales activities
Work cooperatively with other Articulate teams to deliver an exceptional customer experience
Answer basic questions from prospects and customers
Transfer more complex questions or situations to the appropriate frontline team
Track and gather evidence from calls and chats for high-priority customer issues or needs
Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment
Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)
Other sales support duties as assigned
What You Should Have:
Minimum two years of experience in a business development or sales support role
Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks
Adept at finding answers on the spot and handling uncertainty from customers and prospects
Solid computer skills, including in-depth experience with Salesforce.com; able to create, manage, and update lead, contact, and opportunity information with ease
Positive, energetic phone presence
Outstanding written and verbal communication skills
A can-do, positive attitude
Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows
Thoughtful, trustworthy doer
BA or BS degree or equivalent experience
Nice to Haves:
Solid computer skills, including experience with core sales tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn
Familiarity with the e-learning space and the product offerings for authoring tools and learning management systems
Fundamental understanding of lead and sales development best practices
Experience working in a remote environment
Skills Required
- Minimum two years of experience in a business development or sales support role
- In-depth experience with Salesforce.com
- BA or BS degree or equivalent experience
What We Do
Articulate develops e-learning software, content, and resources that change the way the world learns. More than 106,000 organizations worldwide, including all 100 of Fortune 100, have created millions of courses using our online training apps, Articulate 360 and Rise.com. With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360. With Rise.com, organizations get everything they need to create, track, and manage their online training in one complete system. It's the all-in-one online training system employees love. Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 965,000+ member of E-Learning Heroes. As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees. We're building a team that looks like the world we live in and an environment where people from diverse backgrounds feel like we belong. Learn more about why we're one of Inc. Magazine's Best Workplaces of 2020.
