Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Sales Development Representative (SDR), you will be the first point of contact for inbound leads at Infobip. Your mission is to respond fast, qualify effectively, and connect prospects with the right sales or partnership teams. This role is a key entry point into our commercial organization, offering strong exposure to sales, marketing, and our platform.
What you’ll do
- Manage inbound leads for your region, responding within strict SLAs
- Qualify prospects via calls, chats, and inbound inquiries
- Identify customer needs, segment, and vertical to route leads correctly
- Set up high-quality meetings for Account Executives, Mid-Market, or Partners
- Maintain accurate lead and account data in Salesforce
- Use Outreach to manage contact sequences based on lead source and intent
- Perform outbound prospecting when inbound volume is lower
- Collaborate closely with Marketing and Sales to improve lead quality and conversion
- Continuously learn about Infobip products, use cases, and sales best practices
What makes you a strong fit
- Interest in sales, business development, or tech/SaaS environments
- Strong communication skills and confidence engaging with customers
- Comfortable working with targets, SLAs, and structured processes
- Fluent English at minimum B2 level (spoken and written)
- Curious, coachable, and open to feedback
- Organized and detail-oriented, with basic CRM discipline
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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