Sales Development Representative (SDR) – Information Security Services (ISS)
Location: (Hybrid) Fairlawn, Ohio
Salary: Competitive, based on experience + excellent benefits
Position Overview
We are seeking a motivated and results-driven Sales Development Representative (SDR) to support Smithers Quality Assessment (SQA) Information Security Services (ISS) team. This role is responsible for generating new business opportunities by prospecting, qualifying leads, and scheduling meetings with prospective clients.
As a key contributor at the top of the sales funnel, the SDR will engage in cold calling, email outreach, and social selling to build interest and identify decision-makers. This role works closely with Sales and Marketing teams to drive pipeline growth and connect prospects with ISS sales leadership.
Key Responsibilities
- Prospect and identify potential clients who may benefit from ISS offerings
- Initiate contact through phone calls, email campaigns, and social networking
- Conduct introductory outreach and follow up consistently with prospects
- Respond to inbound inquiries from website, phone, and referrals in a timely manner
- Schedule meetings between qualified prospects and ISS sales leadership
- Maintain accurate and up-to-date records of all prospect interactions in CRM systems
- Track and manage daily outreach activity using tools such as Infor CRM and MS Teams Planner
- Meet or exceed daily, weekly, and monthly activity and lead generation KPIs
- Coordinate and share relevant prospect information with the ISS sales team
- Continuously build and manage a high-volume pipeline of potential leads
Qualifications & Skills
- Bachelor’s degree from four-year college or technical school (including Sales and/or Marketing concentration, or equivalent experience Cybersecurity education is a plus.
- Minimum (3) years of sales development and prospecting experience (including a combination of direct sell of services, cold calling and B2B Sales and Marketing tools such as LinkedIn, ZoomInfo, etc.)
- Experience using CRM tools such as Salesforce, Infor CRM, Hubspot CRM, Microsoft Dynamics or similar database tools.
- Highly organized with attention to detail and accurate data entry
- Ability to manage time effectively and handle a high volume of outreach activities
- Self-motivated with a proactive and persistent approach to prospecting
- Resourceful in leveraging B2B databases, marketing campaigns, and social media for lead generation
- Team-oriented with the ability to collaborate across Sales and Marketing functions
Preferred Requirements
- Familiarity with the United States Defense Industrial Base supply chain
- Knowledge of cybersecurity practices and standards, including NIST 800-171 and CMMC
- Marketing experience in any customer sales campaign techniques
- Commercial experience in larger scale B2B transactions (excess of $100K 1st-year revenue)
Key Competencies
- Persistence & Resilience – Maintains a professional and consistent follow-up approach
- Efficiency & Productivity – Handles high outreach volume while maintaining quality
- Discipline – Ensures accurate and timely CRM and activity tracking
- Adaptability – Uses multiple prospecting strategies and tools effectively
- Professionalism – Represents the organization with a helpful, solutions-focused mindset
- Customer Focus - Proactively engages and understands prospect needs
- Team Collaboration - Collaborates cross-functionally for overall team success
Why Join Us?
- Be part of a growing Information Security Services team
- Gain hands-on experience in B2B sales and cybersecurity services
- Work collaboratively with experienced sales and marketing professionals
- Opportunity for career growth within sales and business development
- Competitive salary and benefits package
- Exposure to a dynamic, multi-location business environment
- Career development and continuous learning opportunities
- Hybrid work schedule
- Medical, dental, and vision benefit plan
- Paid time off and holidays
- 401(k) retirement savings plan
- Life insurance and AD&D
- Short-term and long-term disability coverage
- Wellness Program
- Employee Assistance Program (EAP)
Ready to Join Us?
If you thrive in a fast-paced environment and are excited about building relationships, generating pipeline, and contributing to a high-performing team, this is your opportunity!
#LI-AK1 #Sales #LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Our team helps medical device and pharmaceutical product manufacturers bring innovative, compliant and highly effective products to market with world-class expertise and extensive, independent testing capabilities at accredited facilities in the UK and USA. Our experienced medical device and extractables and leachables (E&L) testing teams will provide advice, guidance and recommendations as well as delivering test data to help you demonstrate compliance to regulatory guidance or specifications set out by the FDA, EMA, MHRA, USP, ASTM and ISO. Smithers also supports the pharmaceutical industry and the development of biologics and vaccines from discovery through phase IV, with expertise that includes bioassays and high sensitivity assays. Our scientists have expertise in large molecule bioanalysis assay development, validation, and sample analysis.
