About Us
At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.
We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we’re growing - fast.
If you want to work where ambition meets opportunity, you’ve found your place.
The Opportunity
We’re on the hunt for a sharp, driven Sales Development Representative (SDR) to spark new conversations and uncover business opportunities that lead to real impact.
You’ll be the first point of contact in our sales engine - running outbound campaigns, qualifying leads, and booking meetings that matter. You’ll partner with sales and marketing to fine-tune messaging, experiment with outreach strategies, and build a healthy pipeline of high-potential prospects.
If you love the chase, think like a problem solver, and want to grow with a high-performing team - this is your next move.
What You'll Do
- Own outbound prospecting via phone, email, LinkedIn and more - you’ll find the right people and start the right conversations
- Qualify inbound leads and route them to the right sales experts
- Book quality meetings with decision-makers in key accounts
- Collaborate with marketing on messaging, campaigns and lead nurturing
- Use tools like HubSpot, LinkedIn Sales Navigator and intent data to work smarter
- Track activity, results, and learnings to continually improve outreach and conversion
- Stay sharp on our services and the wider tech landscape so you can speak with confidence
- Be part of a team that backs you - but gives you the autonomy to succeed
Requirements
- 2+ years in sales development or lead generation, ideally in B2B tech or IT
- Core sales skills related to initiating conversations, uncovering basic needs, connecting needs to high level IT services and solutions, and driving interest in continued discussion with sales team members.
- Experience using CRMs and prospecting tools (e.g. HubSpot, LinkedIn Sales Nav)
- Strong verbal and written communication skills - you're confident and clear
- Ability to work independently and as part of a team
- Bachelor’s degree in business or related field
- Self-starter mentality - you don’t wait to be told, you make things happen
- Ability to connect with senior stakeholders and build trust quickly
- Resilience - you know how to keep going, even when it’s tough
- Bonus points if you’ve worked with an IT integrator, MSP or vendor
Benefits
We’re serious about culture - and it’s not just lip service. Here’s what you can expect:
- Support to grow - structured onboarding, mentoring, and career development
- Flexibility - hybrid working and the tools to do your best work anywhere
- A respected name - we’ve got the creds, the awards, and the backing of Infosys
- A place where you’re seen - we celebrate wins, recognise effort, and value diverse perspectives
- Events, training, team days - because connection fuels success
- Real earning potential - great commission structure
Ready to Make Your Mark?
If you’re ready to step into a role where your work opens doors - for our clients and for your own career - apply now.
We are THE MISSING LINK between where you are and where you want to be.
Top Skills
What We Do
Established in 1997, The Missing Link was born from a vision to help businesses achieve their goals with the right IT solutions and services. We continue to deliver on this promise, helping your business achieve more by transforming your IT for better business performance. Whether your requirements are large or small, we have you covered with our core offerings including IT & Cloud, Cyber Security and Automation.
With businesses more reliant on information technology than ever before, staying ahead of innovation and trends in IT is increasingly complex. With a proven framework and specialised advice we will; lead you through the process, simplify your IT environment and secure your most important assets. By transforming your environment this way, we aim to strengthen the link between business objectives and IT strategies, so you don’t have to. In the world of fast-paced technology we are here to help organisations every step of the way, leaving your team free to focus on your business.
With over 20 years’ experience we’re recognised as industry leaders and accredited to the highest levels in the design, delivery and support of the latest technologies. We partner with market-leading global and local vendors to deliver you world class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.
We are the missing link between where you are and where you want to be.
