At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Role Overview
As an Inbound Sales Development Representative (SDR), you will be the first point of contact for potential customers who have already expressed interest in one of our products through a demo, quote, contact us or trial request. You’re measured on responding to inbound leads within 2-3 minutes for all inbound inquiries in your queue. Your goal is to set meetings for our sales representatives across the world.
You will have automation helping you get emails sent on your behalf within those first minutes. Your job will be to respond directly to people when they reply and get the meetings booked. You will also be responsible for following up with the call steps in those sequences by directly calling people who have expressed interest through those inbound requests.
Key Responsibilities
Lead Qualification: Respond to inbound leads via phone, email, and live chat within minutes of their inquiry.
Lead Management: Follow up with the working leads in your daily queue who are currently in an automated sequence and manage your call steps and respond to inquiries from hand-raisers who reply back. Maintain 100% accurate records of all interactions in Outreach
Requirements & Qualifications
Experience: 3+ years of experience in inbound sales or lead development role.
Communication: Exceptional English verbal and written communication skills (neutral accent often preferred)
Tech Savvy: Familiarity with Outreach and Salesforce.
Attributes: High emotional intelligence, self-organized, resilience to rejection, and a "hunter" mindset.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Top Skills
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
