Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
The RoleAs a Sales Development Representative (SDR), your primary role will be to enhance our outbound sales strategy and generate high-quality sales leads. You'll develop expertise in our product offerings and use that knowledge to provide valuable insights to potential clients. Generating Pipeline will be your core responsibility.
Joining as a founding team member, we are seeking an individual who embodies an entrepreneurial spirit and is enthusiastic about contributing to our company's growth. You will report to our SDR Manager.
This is a hybrid role, expected to be in our San Francisco office three days a week.
ResponsibilitiesIncrease pipeline through booking meetings with outbound leads
Hit daily and monthly outbound goals for cold calls and email outreach, balancing personalization at scale
Develop and execute strategies to penetrate target accounts, including identifying key stakeholders and crafting outbound campaigns
Be the first point of contact for new business prospects and determine the next steps for each lead
Conduct market research to identify new leads
Partner with Account Executives, Marketing and other stakeholders on outbound strategies and lead generating efforts
Strong communication skills, both written and oral
An interest in technology and a desire to kick-off a career in tech sales
A team player, who is also a self-starter (we’re on a hybrid schedule in-office)
A strong work ethic, competitive spirit, and eagerness to grow
Demonstrated ability working with ambiguous problems
0-2+ years' experience working in a customer facing role - we’re open to candidates new to the workforce!
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
What the Team is Saying
What We Do
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Why Work With Us
Assembled is built on the belief that great teams, like great support agents, lead with empathy, ownership, and action. We work transparently, give and receive feedback as a gift, and show up for each other across roles. It's a culture where titles take a back seat to impact, and everyone’s invested in building something that truly supports people.
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Assembled Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our roles we're hybrid, Monday & Thursday in-office
