Sales Development Representative

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

JOB SUMMARY

We have a position available for an Sales Development Representative (SDR) within the Finastra Sales division in Lake Mary, Florida. This is an exciting demand generation opportunity for an enthusiastic individual who wants to develop their sales career within a leading financial services software organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Your duties as Sales Development Representative will include, but are not limited to, the following:

• Executing calling campaigns to target opportunities within new and existing client base.
• Owning and managing demand generation targets, forecast and performance
• Identifying customer needs and mapping the right solutions to their needs for both new name and cross sell opportunities
• Manages customer expectations and effectively communicates change internally/externally
• Proactively reaching out to internal stakeholders to build and strengthen existing and new relationships
• Taking initiative to encourage communications among others that increases the overall effectiveness of the business
• Using tools and technologies to improve process efficiency and regulary reviewing and updating CRM
• Employee is able to exercise a great deal of independent judgment to there day to day activity.
• Individual has discretion in their conversation with clients, including various methods of persuasion to sell products
• Other duties as assigned

WHAT YOU BRING TO THE TEAM
 

• You find new and creative ways to add value and ultimately win the hearts and minds of your customers.
• You don’t fear failure because you're constantly learning and improving
• You have an owner mindset with the ability and inclination to be hands-on in all aspects of the role while also bringing strategic insights into role.
• You love helping people and driving a fast paced, energetic schedule of activity.

WHAT YOU’LL BE DOING
 

• Manage and qualify a high-velocity pipeline of new and existing leads through inbound and outbound channels
• Maintain active engagement with leads to increase customer interest in our offerings and value propositions through creative, consultative communications
• Collaborate closely with account executives to not only qualify leads, but also to ensure we’re engaging with the right leads in the right accounts

QUALIFICATIONS REQUIRED

KNOWLEDGE & SKILLS

• Ability to build and grow relationships.
• Strong tenacity and follow-up skills.
• Excellent written, verbal, and interpersonal communication skills.
• Self-motivated with ability to work independently and as part of a team. 
• Strong time management, organizational and decision-making skills.
• Strong attention to detail.
• Proficient with Microsoft Office.
• Strong knowledge of financial institutions internal operations.

EXPERIENCE

• 1+ years of experience within sales, sales support, business development or within a call center (inbound or outbound) highly preferred.
• Banking, Finance or Software background required.
• Superior communication skills that demonstrate mastery of the English language (both orally and written).

EDUCATION / CERTIFICATIONS

• no degree requirements

OTHER

• Ability to receive, express, or exchange detailed information through oral and written communication.
• Position involves mostly sedentary work, exerting a negligible amount of effort to lift, carry, push, pull, or otherwise move objects.  Work involves sitting most of the time.
• Ability to see and operate a computer.

• Work is a hybrid environment, coming into the office 2+ days.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.