Sales Development Representative

Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️

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Brief overview of this role at Sitemate:

We are looking for an Inbound Sales Development Representative (SDR) to join our Sydney team, to help accelerate our growth in the Oceania region.

The Sales Development Representative is responsible for qualifying and routing inbound leads across three channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce. Success in the role is measured by the number of product demonstrations booked and completed, with a strong track record of team performance consistently meeting or exceeding monthly targets.

🔧 Day-to-Day

• You will be qualifying and routing inbound leads through two channels; self service & inside sales

• You’ll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.

• Your quota is measured by the number of demonstrations booked and completed at the subsequent stage of the process. Our current team in this role have achieved >=95% of their targets each month since starting

⚡ Challenges

• Learning about the built world if you haven’t had any exposure to it - there are a lot of different types of companies and plenty of new terminologies to learn.

• Up-skilling your call/phone and email skills - although we have plenty of examples for you to learn from during your onboarding.

• Understanding SaaS financial acronyms and common terminology - if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn. This cheat sheet is a good resource: The Ultimate SaaS Acronyms Cheat Sheet

• We move very quickly, so you’ll need to be excited to come in and learn extremely fast.

✅ Who This Role is For

• Ambitious individuals wanting to pursue a career in SaaS

• People who thrive in a structured, high-agency, KPI-driven environment

• Strong communicators who enjoy building relationships

• Resilient individuals who can persevere and perform with high-volume tasks

🚫 Who This Role is Not For

• Those unwilling to handle rejection frequently

• People uncomfortable with people and conversations

Skills & Tools

Must Have:

• Confident and clear communication skills, with excellent writing and presentation skills over email, phone, video conferencing and in-person.

• Excellent task organisation and prioritisation skills, you’re able to multi-task efficiently.

Nice to Have:

• Experience with modern tooling - CRMs, Health Scoring, Live chat, Knowledge bases.

• Experience conducting customer meetings digitally (e.g. Zoom/Teams) and/or physically (in person/face to face with customers).

• Patience working in an industry where not all users are tech-savvy.

Why should I consider joining Sitemate?

• Check out Sitemate’s team at the offsite: ​Sitemate Offsite 2022, Sitemate Offsite 2023 & recently Sitemate Offsite 2024

• You can see what people really think about working at Sitemate here: ​Working at Sitemate

• 2024 Podcast: CEO Hartley Pike on his personal journey, scaling Sitemate, diversity and culture at sitemate

• 2023 Podcast: Listen to CMO Lance Hodgson’s tips on how to supercharge your career

• 2022 Podcast: Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy

• 2022 Podcast: Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate

• We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old.

• We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay.

• Our office has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options.

• You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.

• You will get a laptop and a budget to set up your home office.

• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.

• You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage.

• You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year.

• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works.

• Sitemate has grown from 5 employees in 2018 to 150+, and we’re moving into the next stage of growth! We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts).

• Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.

• Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate.

• Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc), Shearwater Growth Capital & Marbruck Investments.

• See info on our latest raise here.

What is the working environment like at Sitemate?

• We are very transparent - monthly Allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this Allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.

• We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.

• We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.

• You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.

• You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand or block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.

• We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged!

What does Sitemate do, exactly?

• Sitemate builds best in class software products for the built world.

• Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour as Generation Z start to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.

• Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This new digital format enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

See some of our user reviews for Dashpivot here:

• G2 Crowd

• Trust Radius

PLEASE Note:

• If you go on our website and enter your email, you will become a lead in our CRM. To avoid this, you can watch videos directly here

• We do not use recruitment partners or services, so please save your time and don't reach out