Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:
- Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
- Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
- Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Role:
The Sales Development Representative is responsible for supporting the Sales team in selling CPI’s training programs to targeted organizations. This role will provide direct sales support via multi-channel outbound strategies, leveraging multiple sales technologies, primarily focusing on prospective customers in our core markets.
What You Get To Do Everyday:
- Generate interest in CPI training programs, engage with prospective customers, and schedule meetings with prospects and the CPI Territory Account Managers and Enterprise Sales Executives.
- Manage a pipeline of leads via Customer Relationship Management (CRM) system, reporting on pipeline status regularly.
- Deliver warm leads to the Territory Account Managers and Enterprise Sales teams.
- Utilize sales generation tools, cold calling, and emailing to generate new sales opportunities.
- Support leadership when asked by actively participating in projects and/or assignments within the department or cross-departmentally.
- Identify and share best practices for refining the company’s lead-generation playbook with team members and leadership.
- Serve as a key member of the Sales Development Team.
- Assist in the professional development of other team members through job shadowing, formal training, and serving as the point of contact for additional questions.
- Perform other position-related duties as assigned.
- High school Diploma or GED
- Experience working with Microsoft Suite products
- High level of customer focus, with internal and external customers
- Well organized and capable of managing multiple tasks at one time
- Results-driven
- Strong verbal and written communication
- Intellectually curious with excellent problem-solving skills
- Ability to work independently and be a member of a multi-function team
- High attention to detail
- Bachelor’s Degree or equivalent experience
- Experience working with a CRM, such as Salesforce or Microsoft Dynamics
- Experience working with sales enablement tools such as SalesLoft, Gong, or Hubspot
What We Offer:
- $45,000 annual salary
- Annual company performance bonus
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid work schedule
Top Skills
What We Do
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages.
• We believe in the power of empathy, compassion, and meaningful connections.
• We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding.
• We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place.
CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels.
Solutions
Nonviolent Crisis Intervention® Training:
Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved.
Verbal Intervention™ Training:
This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation.
To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
