Sales Development Representative

Skills:

• Highly motivated and proactive in generating sales opportunities.
• Passionate about building a career in software sales and eager to learn.
• High level of comfort with high-volume calling and rejection handling.
• Strong verbal and written communication skills with the ability to engage prospects effectively.
• Self-motivated, goal-oriented, and driven to exceed performance targets.
• Collaborative and works well within a team to achieve shared success.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and prospecting tools (e.g., Zoominfo, LinkedIn Sales Navigator).
• Experienced in executing outbound sales prospecting techniques to identify and qualify leads.

What You Will Be Doing:

• Outbound Cold Calling: Execute high-volume outbound calls to engage potential customers, personalizing messaging to resonate with each prospect's business challenges and objectives.
• Prospecting and Outreach: Research and use various platforms, tools and techniques to prospect businesses within our ICP. Make contact through phone calls and emails to convert leads into qualified opportunities for the sales team.
• Lead Qualification: Ensure at all stages of the process you are qualifying the account, key decision-makers, and opportunities within the target market to maximise conversion. 
• Activity Targets: Maintain a high level of activity focusing on meeting call and email KPIs.
• Consultation Scheduling: Book high-quality consultations with prospects into the Mid-Market Account Executives diaries.
• Attendance & Rescheduling: Responsible for confirming and following up on scheduled, missed or cancelled consultations to maximize attendance rates.
• Solution Demonstration: Help prospects understand how the company's platform can improve risk management, operational efficiency, and user experience.
• Pipeline Management: Maintain accurate records of prospect interactions, progress, and outcomes in the CRM system. Monitor and track key metrics, including the number of calls, conversations, booked consultations, and attended consultations.
• Collaboration: Work closely with Account Executives to ensure a smooth handoff of qualified prospects. Provide feedback to marketing and sales leadership on prospecting campaigns, messaging, and outreach strategies, also identifying any areas of opportunity or further growth.


Key Performance Indicators (KPIs)
• Number of consultations booked in the Mid-Market segment.
• Attendance rate of scheduled consultations.
• Volume of outbound calls and prospecting activities completed daily/weekly.
• Conversion rate of calls to consultations.