Meet Instinct 👋
Instinct Science is at the forefront of veterinary innovation, comprised of world-class tools that have served our industry for decades: easy-to-use veterinary practice software (Instinct EMR), an essential resource for expanding your knowledge and skills (Clinician's Brief), clinical and pharmaceutical decision support (Standards of Care & Plumb's), and an AI scribing platform (ScribbleVet). Combined, Instinct Science offers an ecosystem that veterinarians rely on for every aspect and stage of their careers.
At Instinct Science, we believe in leading with compassion. Our team, our customers, and their patients and clients are the foundation of everything we do. Our culture is guided by our U.C.A.R.E. values: We move fast because our mission matters, we put customers at the center of every decision, and we treat each other with kindness and high standards.
A Sneak Peek of Your Role 🔭
This is a fully remote role.
The Sales Development Representative plays a key role in driving Instinct’s growth by generating qualified pipeline for Instinct’s portfolio of products. This role is responsible for engaging veterinarians and veterinary groups through targeted outreach, identifying early-stage opportunities, and laying the foundation for successful sales engagements.
By executing high-velocity prospecting strategies, leveraging data and insights, and collaborating closely with sales and marketing teams, the Sales Development Representative helps build a repeatable and scalable go-to-market engine. Through disciplined execution, continuous learning, and a focus on delivering value from the first interaction, this role directly contributes to expanding Instinct’s market presence and supporting long-term revenue growth.
What You'll Do 🛠️
- Conduct research to identify and target potential clients in collaboration with the sales team
- Initiate meaningful conversations with potential customers via phone, email, and at trade shows
- Qualify inbound leads and schedule discovery calls for Account Executives.
- Educate prospects on the value of Instinct's products.
- Support lightweight onboarding experiments and share feedback with the product team.
- Collaborate with marketing and sales teams to refine messaging and improve lead quality
- Stay updated on industry trends, competitors, and customer needs to identify new opportunities
- Adapt and/or contribute to new tasks or priorities as needed
Who You Are 🐱💻
- 1+ years of experience in sales or customer-facing roles
- Strong communicator, comfortable on the phone and via email.
- Motivated by hitting activity metrics (calls, emails, booked meetings).
- Quick learner, eager to understand veterinary practice needs.
- Thrives in a high-velocity environment with shorter sales cycles (~30 days).
- Naturally curious, eager to dig deeper, ask great questions, and continuously learn about customers, products, and the market.
- Open to feedback, quick to adapt, and willing to apply new approaches to improve and grow consistently.
- Prior experience in SaaS sales or healthcare/veterinary industries.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot).
- Track record of exceeding activity-based KPIs in sales or customer success.
- Passion for animal health or background working in/with veterinary practices.
- Experience in high-velocity inside sales environments
How Instinct will Care about YOU 🌞
- We offer a supportive and caring work environment.
- We are transparent, open, honest, and empathic, both internally and externally.
- We pay our team well.
- We offer medical, dental and vision benefits and 401K with match.
- We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
- We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
- We provide all-expense-paid time throughout the year together, including at our annual retreat.
The compensation range for this role is $50,000 - $95,000. This range reflects a mix of base salary and variable compensation earned through performance, and actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience.
Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.
If you require accommodations throughout any part of the pre-employment process, please contact our recruiting team at [email protected]
Skills Required
- At least 1 year of experience in sales or customer-facing roles
- Strong written and verbal communication skills, including comfort with phone and email outreach
- Motivation to meet activity metrics such as calls, emails, and booked meetings
- Ability to quickly learn veterinary practice needs
- Ability to thrive in a high-velocity environment with approximately 30-day sales cycles
- Curiosity and ability to ask effective questions and continuously learn about customers, products, and the market
- Openness to feedback and ability to adapt and apply new approaches
- Prior experience in SaaS sales or healthcare/veterinary industries
- Familiarity with CRM tools such as Salesforce or HubSpot
- Track record of exceeding activity-based KPIs in sales or customer success
- Passion for animal health or experience working in or with veterinary practices
- Experience in high-velocity inside sales environments
What We Do
Instinct is a leading veterinary software system focused on enhancing patient care and improving staff efficiency. We already power many of the world's most advanced care centers including teaching hospitals, private specialty centers, and leading ER/general practice hospitals. Instinct includes digital whiteboards and treatment sheets, patient safety warnings, built in Plumb's, live invoice auditing, and much more!
