Sales Development Representative

Posted One Month Ago
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San José, San José, CRI
In-Office
Junior
Information Technology • Software
The Role
Generates new business through inbound and outbound calling, manages assigned accounts and territory profitability, develops customer relationships, coordinates proposals and quotes, identifies growth opportunities, and collaborates with sales, finance, purchasing, vendors, and support teams. Maintains account profiles, resolves customer issues, documents procedures, and attends industry events. The role requires strong communication, prospecting, organization, problem-solving, data entry, and multitasking skills.
Summary Generated by Built In
About the Role

TD SYNNEX is looking for a results-driven Sales Development Representative (SDR) to generate new business opportunities and fuel our sales pipeline. In this role, you will identify and engage prospective customers, qualify leads, and collaborate closely with sales teams to drive revenue growth. The ideal candidate is highly motivated, customer-focused, and thrives in a fast-paced sales environment.


What You'll Do
  • Generate qualified sales opportunities through outbound prospecting activities, including phone calls and emails, and other sales engagement tools.
  • Execute high-volume outbound prospecting efforts, including 60+ calls per day, email out reach to engage potential end users and partners.
  • Qualify outbound leads by identifying business needs, decision-makers, budget, timelines, and fit with TD SYNNEX solutions.
  • Build and maintain a healthy pipeline of prospective customers to support revenue growth objectives.
  • Schedule discovery meetings and hand off qualified opportunities to the appropriate sales representatives.
  • Maintain accurate and up-to-date records of all prospecting activities within CRM systems.
  • Collaborate with sales, marketing, and vendor teams to execute campaigns and generate demand.
  • Follow up consistently with prospects and nurture opportunities through the early stages of the sales cycle.
  • Develop a strong understanding of TD SYNNEX's products, services, value propositions, and strategic initiatives.
  • Track individual performance metrics, including call activity, meetings booked, pipeline generated, and conversion rates.
  • Represent TD SYNNEX professionally while delivering exceptional customer experiences during all prospect interactions.
What We're Looking For
  • High School Diploma required; Associate's or Bachelor's Degree preferred.
  • 1-3 years of experience in sales development, business development, lead generation, customer service, or a related field.
  • Strong outbound prospecting experience, including cold calling and email outreach.
  • Experience managing a high volume of daily customer interactions.
  • Excellent verbal and written communication skills in English.
  • Strong organizational skills with the ability to manage multiple priorities effectively.
  • Self-motivated and results-oriented with a strong desire to exceed goals.
  • Ability to work independently while also collaborating effectively within a team environment.
  • Experience using CRM platforms such as Salesforce, Dynamics, HubSpot, or similar tools.
  • Comfortable working in a metric-driven environment with activity and pipeline generation targets.
  • Adaptable and able to thrive in a fast-paced, changing environment.
Preferred Qualifications
  • Experience in technology, IT distribution.
  • Knowledge of sales methodologies such as BANT.
  • Proven track record of meeting or exceeding prospecting and pipeline generation goals.
Working Conditions
  • Professional office or hybrid work environment.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Skills Required

  • High school diploma
  • 1-3 years of experience in customer service, sales, prospecting, or equivalent relevant experience
  • Strong outbound communication and prospecting experience
  • Experience conducting at least 60 outreach calls
  • Strong data entry skills
  • Complex problem-solving, critical thinking, and decision-making skills
  • Clear verbal and written communication skills in English and other local or regional languages
  • Negotiation and persuasive selling skills
  • Strong organizational and time management skills
  • Ability to work independently with minimal supervision
  • Ability to multitask and work under stress and pressure
  • Ability to adapt to change and changing priorities
  • Ability to collaborate and build effective working relationships
  • Ability to maintain confidentiality and professional ethical standards
  • Intermediate proficiency with relevant computer systems and applications

TD SYNNEX Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TD SYNNEX and has not been reviewed or approved by TD SYNNEX.

  • Healthcare Strength — Medical coverage spans multiple plan options (Anthem nationwide and Kaiser in select states) plus dental and vision, with preventive care at 100% and care navigation via Quantum Health. HSA‑eligible plans receive company contributions that enhance value.
  • Leave & Time Off Breadth — Flexible or “unlimited” PTO is offered in many U.S. roles, providing broad time‑off access subject to manager approval. This structure is often cited as supporting work–life balance.
  • Retirement Support — The 401(k) program includes auto‑enrollment and a company match of 50% on the first 6% after six months, with a clear vesting schedule. Administration through Fidelity and published plan details add clarity to usage.

TD SYNNEX Insights

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The Company
HQ: Clearwater, FL
22,000 Employees

What We Do

We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.

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