Sales Development Representative

Our Sales Development team is a culture of success where the future top sellers and leaders of our organization get their start. Our team is responsible for identifying and creating new qualified opportunities for our Account Executive partners.

Our team gains business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and obstacles they face in their business. We then turn around and leverage that information to spark interest in Outreach by connecting the dots from their challenges to the value that Outreach could provide them. 

We are product experts for Outreach because we use the very product we sell. This gives SDRs a unique competitive advantage because we understand firsthand how our software can help sales teams be successful. 

Many of our SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot. 

As an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine, identifying active buying interest and key decision makers, then positioning the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth.

You'll get hands-on with AI as part of daily work, not as a side project. You'll use AI tools to speed up account research, sharpen personalization at scale, and prioritize the conversations most likely to convert — giving you more time for the parts of the job that require real judgment: reading a stakeholder, adjusting your pitch in real time, and building trust. 

We invest in your success through 1:1 coaching, active enablement, and hands-on training. You bring the drive to succeed, and we bring the tools and development to help you get there. 

Your Daily Adventures Will Include

Prospect & Engage: Identify and engage senior decision-makers (C-suite, VPs, Directors) across US organizations using a multi-channel approach (email, phone, LinkedIn, and events), including making 45+ outbound calls each day to prospective clients in the United States Enterprise and Mid Market Segment 

Outreach AI Agents: Use Outreach AI Agents to research potential customers, account map and sequencing 

Qualification: Lead discovery conversations to assess business needs, timelines, and fit before handing over opportunities to Account Executives 

Collaboration: Partner with regional marketing and sales teams to refine messaging, share market insights, improve conversion rates, and organize pipeline handoffs with Account Executives for qualified meetings

CRM Management: Maintain clean and accurate data in Salesforce to track engagement and pipeline performance

Market Intelligence: Stay current on global market trends, competitive activity, and industry changes that influence buying behavior

Our Vision of You

• You pick up new tools quickly and apply them with confidence; Salesforce, LinkedIn Navigator, and AI-powered prospecting tools included

• You've used AI tools in your day-to-day work and know how they can speed up research, sharpen outreach, and free you up to focus on the conversations that matter and you're excited to keep growing that skill as our tools evolve

• Ability to think on your feet in a conversation and answer unexpected questions with ease

• Demonstrate empathy for customers' struggles and obstacles

• Resilient in the face of objections and rejection

• A driven team player; someone who thrives on shared wins, actively lifts others up, and shows up as an engaged contributor in group settings

• A driven individual with a desire to succeed

• Naturally inquisitive, with the ability to compose compelling messaging to prospects