About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.
This role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.
In this role, you will
Source new sales opportunities through inbound qualification and outbound outreach
Reach out to potential customers through various channels including cold calling, email, and social media
Grow top of sales funnel through warm and cold outbound campaigns
Research companies, identify key players, and work with Account Executives on pipeline generation strategies
Collaborate with the marketing team to align on campaigns and messaging
Stay up-to-date with product offerings and industry trends
Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more
You may be a good fit if you
Have a high level of interest in growing your career in a customer-facing role
Have strong communication skills, both verbal and written
Are genuinely curious about understanding customers’ business challenges
Are dedicated to tracking and improving performance and efficiency on a daily basis
Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
Are self-motivated with a drive to succeed and knack for building relationships
Even better if you have
Have 1-2 years of experience in a customer-facing or quota-carrying role
Have prior CRM experience (preferably Salesforce)
Find ways to stay up on the latest trends in AI
Have experience with tech
Compensation
OTE $88k - $110k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Skills Required
- 1-2 years of experience in a customer-facing or quota-carrying role
- Prior CRM experience (preferably Salesforce)
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
