Sales Development Representative (SDR) - Device42 (A Freshworks Company)

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 70,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Frasers Group, Sunweb, Addison Lee,  DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Customer Service Suite (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system)

Job Description

Are you ready to jumpstart your career in tech sales and make an impact at a rapidly growing company? Device42, now proudly part of Freshworks, is looking for a driven and energetic Sales Development Representative (SDR) to join our team!

Device42 delivers a powerful, real-time view of an organization's IT infrastructure, helping businesses gain deep visibility into all of their assets. Now integrated with Freshservice, we're offering an even more robust IT solution - empowering customers with next-level IT Asset Management (ITAM) capabilities and driving real business results 

As an SDR for Device42, you'll play a pivotal role in fueling our growth. You'll be the first point of contact for potential customers - sparking conversations, uncovering needs, and helping organizations understand how we can solve their most pressing IT challenges. You'll work closely with our Account Executives to build a strong pipeline of qualified opportunities across targeted territories. 

Please note: This role will begin as remote. However, once our new Boston Area office opens, this position will transition to a 5-day onsite schedule. 

What You'll Be Doing: 

• Respond to inbound leads and qualify them to set up follow-up meetings for the sales team
• Prospect new leads via cold calls and personalized email outreach to generate high-quality opportunities 
• Understand and effectively communicate the Device42 + Freshworks value proposition to a variety of audiences 
• Stay informed on industry trends and account activity as part of your outreach strategy 
• Diligently manage activities and leads in our CRM system 
• Hit or exceed performance targets and KPIs
• Collaborate closely with the sales and marketing teams to fine-tune messaging and campaigns

Qualifications

What You Bring: 

• 0-2+ years of experience in sales, marketing, customer service, or an administrative role
• A proven record of hitting or exceeding performance targets
• High energy, a self-starter attitude, and a drive to succeed
• Great communication skills - both written and verbal 
• A personable, confident, and collaborative team player
• Comfort with high-volume outreach and phone calls
• The ability to thrive in a fast-paced, goal-oriented environment
• Familiarity with CRM tools is a plus 

This is an incredible opportunity to grow with a company that's innovating at the intersection of IT infrastructure and SaaS. If you're passionate about sales and technology - and ready to make an impact - we'd love to hear from you

Additional Information

This role is based in the Greater Boston Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for variable compensation. 

Compensation Package

$60,000 - $70,000 base salary + variable compensation

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.