About Us
Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
Our Guadalajara, Mexico Team is growing and we're looking for experienced Sales Development Representatives to join our Helpware team.
Responsibilities
· Responding to qualifying incoming web and phone inquiries regarding the Client and how it can help them execute their needs.
· Crafting a phenomenal first impression to Client's prospects and customers by providing them with a best-in- class experience and pleasant encounter with customer service.
· Interaction with the Client's experienced Account Executives to help fill their pipeline and develop sales and build relationships through communication.
· Maintaining active engagement with new and existing leads through creative follow-up
· communications designed to increase customer interest in Client.
· Cold call target prospects to demonstrate product features and benefits.
· Conducting “pre-call” investigative work to increase the ability to understand the customer’s current state, competition, etc.
· Achieving quotas for sourced qualified opportunities and closed business.
· Opportunity to continuously source new business prospects through outbound activities and occasionally prospect on events.
· Collection of market intelligence and competitive information.
· Review and refine AI-generated responses, editing as needed and providing structured feedback to support continuous model training and improve answer quality.
Requirements
· C1 Language Level
· At least 6 months of experience
Top Skills
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
