At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
We’re looking for a German‑speaking Sales Development Representative (SDR) to join our high‑performing EMEA Sales Development team, supporting growth across the DACH region (Germany, Austria, Switzerland).
In 2026, our SDR organisation is focused strongly on driving pipeline for NICE’s AI‑first solutions, with a primary emphasis on Cognigy— a recognised leader in Conversational and Generative AI across Europe. You’ll be the first point of contact for potential customers, introducing NICE’s AI‑powered technologies, uncovering their needs, and booking qualified discovery calls for our Account Executives (AEs).
Working across a mix of inbound and outbound activity, you’ll research accounts, identify key stakeholders, and craft thoughtful outreach that opens doors and creates genuine sales opportunities.
You’ll build expertise in the DACH market, develop personalised engagement strategies, and shape early‑stage conversations that convert into real pipeline.
From day one, you’ll be supported by experienced mentors, structured training, and a team committed to your long-term success.
How will you make an impact?
- Drive high‑quality pipeline for NICE’s AI‑first product suite, particularly Cognigy’s conversational and generative AI capabilities.
- Identify, contact, and engage key decision‑makers through multi‑touch outreach (email, phone, social, video).
- Execute a balance of strategic outbound prospecting and inbound lead follow‑up to maximise pipeline generation.
- Understand customer pain points and articulate how NICE + Cognigy deliver measurable value.
- Build high‑quality discovery opportunities for AEs and ensure smooth, informed handoffs.
- Document all activities, insights, and interactions accurately and consistently in Salesforce.
- Meet or exceed monthly goals for discovery calls, qualified opportunities, and outbound productivity.
- Collaborate with AEs, Marketing, and regional stakeholders to refine targeting and improve conversion.
- Continuously develop knowledge of AI, automation, CX technology, and competitive positioning in the DACH market.
- Use AI‑enhanced prospecting tools to increase efficiency, relevance, and impact.
Have you got what it takes?
- Fluent German and strong English communication skills.
- Confident communicator, especially when engaging senior stakeholders.
- Strong curiosity and the ability to uncover real needs through discovery.
- Proactive, self‑motivated, and organised, with great time‑management skills.
- Comfortable using CRM tools; Salesforce experience is a plus.
- Driven by results, eager to grow, and excited about working in an AI‑driven sales environment.
You’ll have an advantage if you also have:
- Experience with Outreach, LinkedIn Sales Navigator, or similar prospecting tools.
- Interest in or exposure to Conversational AI, automation, or CX technology.
- Prior SDR, BDR, inside sales, or prospecting experience in SaaS or technology.
What’s in it for you?
This is a chance to build a career at the heart of Europe’s AI revolution. You’ll gain:
- Hands‑on experience selling one of Europe’s most recognised AI platforms (Cognigy)
- Deep understanding of conversational and generative AI use cases
- A highly transferable and in‑demand skillset
- Ongoing coaching, sales development training, and access to global best practices
You’ll be part of a global team that celebrates growth, innovation, and bold ideas.
Enjoy NICE‑FLEX!
We operate a hybrid working model designed for productivity and balance:
- 2 office days per week in Berlin for collaboration, teamwork, and face‑to‑face connection
- 3 remote days for focus, flexibility, and personal efficiency
Office days priorities collaboration, ideation, learning, and creating a vibrant team environment.
About Cognigy
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID: 9834
Reporting into: Director - Sales Development
Job type: Individual contributor.
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Fluent German and strong English communication skills
- Strong curiosity and the ability to uncover real needs through discovery
- Proactive, self-motivated, and organized with great time-management skills
- Comfortable using CRM tools; Salesforce experience is a plus
- Driven by results, eager to grow, and excited about working in an AI-driven sales environment
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
