About Reputation
Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.
Your Role at Reputation:
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more
As an Enterprise Sales Development Representative (SDR) at Reputation, you will play a critical role in engaging and developing some of our largest and most complex target accounts, often multi-location, multi-region, and EMEA-wide organisations with 250+ locations. The SDR is often our customer’s first experience with Reputation so you will need to be able to make a great first impression to earn the right to qualify our leads and identify what the appropriate next steps should be.
Our successful SDRs are the Talent Pipeline that feeds our sales organization. They are the front line of the Reputation’s Sales Team, tasked with representing Reputation to effectively prospect, educate, qualify, develop target accounts, and qualify leads.
Our SDR's are high-energy, self-motivated, agile, and able to change hats on the fly. In this highly prized role, excellent phone and email skills and the ability to quickly assess customer opportunities will be critical to your success. You will be responsible for accurately tracking customer interactions and information in our CRM system. We're looking for professionals with strong organizational and follow up skills who work well in a team environment.
How You’ll Shape the Experience:
Articulate the Reputation business value proposition to decision makers to assess buying interest
Research accounts, identify key players, and generate interest
Work closely with the nationwide enterprise outside sales team to accelerate sales cycle and to extend reach into target accounts
Update prospect interaction in Salesforce to ensure efficient lead management.
Proactively prospect leads and qualified opportunity quotas to ensure revenue objectives
Additional duties as assigned
The Skills That Set You Apart:
12+ months experience as an SDR; Enterprise SDR experience a plus though not required
Experience within a Software/High Tech company is a plus
Must have Experience using Salesforce
Familiarity with modern sales engagement tools such as Gong Engage, Nooks, or comparable platforms is strongly preferred
Good working knowledge of the Internet and social media and its influence on business today
Fearless attitude – willing to take intelligent risks
Ability to work in a time-sensitive sales environment
Ability to work in a team environment
Articulate with strong business acumen
Where You’ll Connect & Collaborate:
Your main HQ is our Liverpool office, but we know great work can happen anywhere. You’ll have the flexibility of a hybrid schedule, joining us in person on Tuesdays and Wednesdays (subject to change) and working from home the rest of the week.
Our Benefits & Perks
We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That’s why we offer a generous and thoughtfully designed benefits package, including:
Fully funded private medical insurance for you and your family – we cover 100% of the premium, so you can focus on what matters most: your health and wellbeing.
Life insurance at 4x your annual salary, giving extra peace of mind for you and your loved ones.
Company-funded Medicash cash plan for employees and dependent children.
Employee Assistance Programme (EAP) – confidential mental health, wellbeing and practical support whenever you need it.
21 days’ paid annual leave plus all UK bank holidays, and on top of that, enjoy 6 additional company-wide “Extended Company Holidays” each year dedicated wellness days where the entire Office switches off together to rest, reset, and prioritise wellbeing.
Cycle to Work, Home & Tech Schemes, saving you up to 8% on products while spreading the cost interest-free over 12 months.
Pension scheme with Scottish Widows via salary sacrifice
Employee Resource Groups (ERGs) that foster connection, belonging, and shared experiences
Free on-site car parking at our Liverpool office.
Free snacks and drinks to keep you fueled throughout the day, plus £15 towards lunch on core days via Deliveroo when working from the office.
Gym membership reimbursement up to £20 per month to support your physical wellbeing.
Opportunities to get involved in giveback and cultural activities, helping you make a positive impact beyond your day-to-day role.
Mortgage Advice Service, access to a team of over 70 dedicated experts in getting you the best deal on your mortgage with no brokerage fees.
We are proud to be an equal opportunity employer and strongly value diversity within our company. We are committed to ensuring a workplace free from discrimination, where everyone is treated fairly regardless of race, religion, ethnicity, gender, sexual orientation, age, marital status, disability, or any other protected characteristic. We believe that diverse perspectives foster innovation and contribute to our shared success, and we welcome all individuals to join us in creating an inclusive environment.
To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.
Applicants only - No 3rd party agency candidates.
Top Skills
What We Do
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow.
