Sales Development Program

Norwood Waterworks Edmonton is Alberta's largest Underground Utilities Distributor.  We serve the Alberta waterworks market with a complete waterworks product line and have become the distributor of choice across the province.  As part of the Emco Corporation, Norwood enjoys the support of being part of a national company while enjoying the autonomy of a decentralized company structure that allows for quick decision making at the local level.  This unique and innovative approach creates employees who “act like owners” and attracts high performers at all levels of the organization.  Norwood Waterworks is the industry leading distributor and is looking for highly motivated and skilled employees to keep growing! 

We are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. Our compensation model (Salary plus Profit Share) is phenominal! We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

The Sales Development Program is a comprehensive 2 year program designed to take an “A” player who doesn’t know our industry, and give them the training, coaching and mentoring to become a successful Account Manager. You will become familiar with every product, service, procedure and person, adding an invaluable group of contacts and friendships to your network. 

You will get the opportunity to work in all the supporting roles in a high performing business as you learn the ropes from the ground up. At the end of the training program you will have the tools, resources and training to be successful in this new career. Your key program segments include:

Warehouse: 6 months - You will develop product knowledge (shipping, receiving, picking orders, stocking goods), complete our health & safety program, have accountability of products and order logistics, and develop an understanding of warehouse importance in customer satisfaction. This is the “foundation” phase and the focus is on learning the culture of our company.

Operations: 3 months - You will learn to manage the inside counter, interact with customers and provide solutions (learning technical aspects, manage physical inventory and promote sales). This is the “quality” phase where you learn how to apply customer service principles in our business.

Inside Sales: 9 months - You will work with customers and vendors to further develop relationships, maximize profitable opportunities (learning the procurement process, project estimation, project management and pricing set ups). This is the “quantity” phase where you implement your learning to grow yourself personality.

Account Manager: 6 months - You will work with one of our Outside Account Managers and develop skills needed to service current business accounts and develop new opportunities (contract negotiations, strategies to sell products, develop understanding of sales cycle). This is the “franchise” phase where you apply your entrepreneurial attributes to grow professionally.

Candidates in our Sales Development Program are highly valued and have tremendous opportunities to benefit from world class training and mentoring throughout the duration of the structured program.  You will gain the experience and skill to be successful in our business, and have lots of fun along the way.  On completion of the program the aim will be for the candidate to start their career as a fully trained Account Manager. 

• College and/or University degree
• Positive attitude and results oriented mindset
• Desire to continuously learn and grow
• Excellent customer service and organizational skills
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
• Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates
• Proficient in Microsoft Office software

Why Join Our Team?

Norwood is part of the EMCO Corporation. As such we are one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.