The Opportunity
We are looking for a Program Manager to own the day-to-day management, growth, and launch of our training program for HVAC contractors. This role is focused on taking the program from pilot to full scale across Watsco's Business Unit network — ensuring every cohort launches successfully, every Business Unit is activated, and the program delivers measurable results for contractors and Watsco alike.
Key Responsibilities
Program Management
- Own the day-to-day operations of the program — keeping cohorts on schedule, activated, and the program running smoothly.
- Manage the full cohort launch process across all applicable Business Units.
- Track KPIs and program performance — maintaining dashboards, reporting on results, and flagging issues proactively to leadership.
- Act as the primary internal advocate — ensuring the program has the resources and support it needs to scale.
Business Unit & Provider Relationships
- Serve as the primary point of contact for Business Units participating in the program — keeping relationships healthy, informed, and engaged.
- Conduct regular business reviews to assess program performance and surface growth opportunities.
Growth Planning & Execution
- Own the growth plan — defining goals, adoption targets, and key milestones.
- Identify opportunities to expand the program.
- Support growth planning for other ecosystem solutions as directed by leadership.
Ecosystem Support
- Support the day-to-day activation and management of other Watsco Ventures solutions as needed.
- Identify gaps in the current ecosystem and bring opportunities to leadership's attention.
- Support the identification of new ecosystem opportunities as directed by leadership.
Who You Are
- 5+ years of experience in program management, account management, business development, or a related field.
- A strong operator — you know how to take a program from early stage to full scale and keep it running smoothly.
- Organized and detail-oriented — you can manage multiple cohorts, relationships, and growth plans without dropping the ball.
- A strong communicator — confident representing Watsco Ventures and the TradeStars program.
- Proactive — you surface opportunities and challenges before they become problems.
- Collaborative — you work well with marketing, operations, and leadership.
- Familiarity with HVAC, trades, SaaS, or fintech is a plus.
Skills Required
- 5+ years of experience in account management, business development, or a related field.
- Proven relationship-building and external partner management skills.
- Program or operational management experience running partner or solution programs.
- Experience tracking KPIs, maintaining dashboards, and reporting performance to leadership.
- Organized and detail-oriented with the ability to manage multiple relationships and pipelines.
- Strong verbal and written communication; able to prepare materials and represent the company.
- Proactive, self-directed approach to finding and driving opportunities.
- Collaborative experience working with marketing, operations, and leadership teams.
- Familiarity with HVAC, trades, SaaS, or fintech.
- Experience driving financing or payment solution adoption with contractor or reseller networks.
What We Do
Watsco, Inc. is the largest distributor of air conditioning, heating, and refrigeration equipment and related parts and supplies in the HVAC/R distribution industry. The company serves over 125,000 contractor-customers through nearly 700 locations across the Americas, providing essential, sustainable comfort to families and businesses while driving the digital transformation of the industry through technology investments.
