Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
You'll build and lead our East Coast SDR team, driving outbound and inbound pipeline generation for Cresta's AI/CX platform. This is a build role: you're setting the playbook, not inheriting one. NYC based, in office 2x/week (Mon/Wed).
RESPONSIBILITIES
- Hire, onboard, and develop exceptional SDR talent
- Build and iterate on a data-driven outbound and inbound strategy
- Foster a culture of high accountability and performance
- Motivate the team through incentives and contests
- Uplevel SDRs and help them grow into future AEs and managers
- Report on SDR KPIs to ensure quotas and SLAs are hit daily
- Partner cross-functionally with Marketing, RevOps, and Sales on key initiatives
QUALIFICATIONS
- 2+ years of sales/SDR leadership experience in a high-growth technology company
- Located in the NYC area, in office 2x/week (Mon/Wed)
- Deep understanding of modern SDR tools: Gong, LinkedIn Sales Nav, 6sense, ZoomInfo, etc.
- Experience executing an outbound multichannel strategy and optimizing playbooks
- Consistent track record of exceeding quota, both as a leader and as an IC
- Strong analytical experience managing pipeline goals and forecasting
- Experience partnering with AEs, Marketing, and RevOps on ICP, messaging, and process
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Monthly Gym & Phone allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunches and dinners included for in-office employees via Grubhub
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
OTE Range: $142,000 to $190,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Skills Required
- 2+ years of sales or SDR leadership experience in a high-growth technology company
- Located in the NYC area
- Ability to work in the office twice per week on Mondays and Wednesdays
- Deep understanding of modern SDR tools, including Gong, LinkedIn Sales Navigator, 6sense, and ZoomInfo
- Experience executing outbound multichannel strategies and optimizing playbooks
- Consistent track record of exceeding quota as both a leader and an individual contributor
- Strong analytical experience managing pipeline goals and forecasting
- Experience partnering with Account Executives, Marketing, and Revenue Operations on ICP, messaging, and process
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
