Sales & Design Manager
About California Closets
At California Closets Nashville, we bring thoughtful design, quality craftsmanship, and personalized service together to create spaces that help people live better. We are locally owned and operated, with a showroom in Cool Springs and a full wood production facility in Nashville, where our offices and shop connect the people who design our projects with the people who build them.
We take pride in the details, the relationships we build, and the experience we create for our customers. Our team values creativity, collaboration, and people who take ownership and follow through.
The Opportunity
If you love design, developing people, and driving sales growth, this is an opportunity to bring those strengths together.
As our Sales & Design Manager, you will lead approximately 10 Design Consultants, helping them grow their skills, achieve their goals, and create exceptional customer experiences. This is a hands-on role with room to shape how the team grows, strengthen the sales process, and make a measurable impact on the business.
Success in this position requires proven sales experience and the ability to analyze data, identify meaningful trends, and turn findings into action. You will develop strategies that improve revenue, conversion, and contribution margin.
You will also represent California Closets in the Nashville community, building connections through local events and networking.
Responsibilities
- Manage team performance, sales reporting, and day-to-day administration, using data to keep the team on track to meet goals.
- Coach, develop, and hold Design Consultants accountable through monthly goal setting, performance reviews, and ongoing support.
- Analyze lead sources to improve conversion and drive sales growth.
- Investigate sales trends and turn findings into targeted coaching and measurable improvement plans.
- Review sales and financial results with the GM, track progress, and adjust priorities.
- Ensure consistent CRM use, accurate records, and timely follow-up to support pipeline management and reliable reporting.
- Conduct regular ride-alongs to support designers and reinforce the sales process.
- Help newer designers elevate their work and build confidence through hands-on guidance.
- Lead monthly sales meetings focused on training, team development, and results.
- Support hiring, onboarding, and retention; address performance concerns and resolve team conflicts.
- Partner with Operations to improve project handoffs and resolve escalated customer concerns.
- Ensure a welcoming, well-maintained showroom with reliable team coverage, current samples, and coordinated cleaning and maintenance; cover shifts as needed.
- Represent California Closets at community and industry events, building relationships that strengthen local awareness and referrals.
- Coach consultants to grow repeat, referral, and self-generated business.
Qualifications
- 3–5+ years of relevant sales experience required, with a proven track record of achieving sales goals.
- Demonstrated success leading, coaching, and developing a sales team.
- Ability to read and interpret P&L statements and use financial results to inform business decisions.
- Strong analytical skills, including proficiency with CRM reporting and spreadsheets and experience translating sales data into performance improvements.
- Experience in cabinetry, custom closets, or a related industry required.
- A passion for design and the ability to coach design fundamentals and presentations; CAD experience is a plus.
- Strong skills in goal setting, performance management, and conflict resolution.
- Excellent communication and relationship-building skills, with confidence engaging customers and community contacts.
- Strong organization, initiative, and follow-through.
- A commitment to exceptional customer service and collaborative problem-solving.
Compensation & Benefits
- Base salary, monthly override, and quarterly bonus.
- Benefits include medical, dental, and vision insurance; 401(k); emergency savings; paid holidays; and paid time off.
Skills Required
- 3-5+ years of relevant sales experience with a proven record of achieving sales goals
- Experience leading, coaching, and developing a sales team
- Ability to read and interpret P&L statements and use financial results for business decisions
- Strong analytical skills, including CRM reporting, spreadsheets, and translating sales data into performance improvements
- Experience in cabinetry, custom closets, or a related industry
- Passion for design and ability to coach design fundamentals and presentations
- CAD experience
- Skills in goal setting, performance management, and conflict resolution
- Excellent communication and relationship-building skills
- Strong organization, initiative, and follow-through
- Commitment to exceptional customer service and collaborative problem-solving
What We Do
Founded in 1978, California Closets originated the custom closet industry and is a North American manufacturer and retailer specializing in custom closets and home storage solutions. Operating through franchises and company-owned showrooms across the United States, Canada, Mexico, and the Caribbean, it designs and installs custom organizational systems for the whole home, committed to quality, craftsmanship, and helping people 'design better lives' with more time and space for what matters most.
