OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job DescriptionYou will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.
Qualifications- Matric
- Candidates must have completed FAIS Regulatory Exams (RE or full qualification depending on previous advice giving roles)
Required Competencies & Personal Attributes:
- Previous Call Centre experience
- Computer literate
- Relevant tertiary or Call centre qualification will be advantageous
- Experience in short term insurance industry will be advantageous
- Selling Skills
- Negotiating skills
- Problem solving
- Thrives in a demanding, quick turnaround environment Sales oriented
- Attention to detail/Quality orientated
- Deadline and results oriented
- Initiative and tenacity.
- Enthusiastic and passionate about the job and the organisation
- Effective at planning and organising work
- Team player
- Adaptability
- Integrity
- Stress Tolerant
- Interpersonal and communication skills
Responsibilities:
- Convert lead/quotes to sales in terms of the minimum quantity and quality targets
- Communicating with our Dealership account managers
- Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
- You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
- Maintain in-depth product knowledge in order to supply customers with the best, accurate information
- Utilize persuasion techniques when necessary to close sales
- Handle customer phone calls and emails in a polite, professional, and prompt manner
- Work towards achieving individual and team objectives and be accountable for sales results
- Perform as a team-player, participate in activities contributing to the overall objectives of the organisation
Experience:
Previous Call Centre experience in Telesales. Experience in short term insurance industry is preferred.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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What We Do
𝗪𝗵𝗲𝗿𝗲 𝘆𝗼𝘂 𝗮𝗹𝘄𝗮𝘆𝘀 𝗴𝗲𝘁 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗢𝗨𝗧 Back in 1998, we pioneered the concept of an included cash OUTbonus: where you get 10% of your paid premiums back in cash for remaining claim free. Since then, we’ve paid approximately R6.1 billion in OUTbonuses to more than 880 000 clients*. We also expanded our personal product offering to include OUTsurance Business, OUTsurance Life Insurance, funeral cover, and pet insurance. *Internal data 1998 to 31 January 2023. 𝗔𝘄𝗮𝗿𝗱-𝘄𝗶𝗻𝗻𝗶𝗻𝗴 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 We boast an impressive list of industry awards, from being named the preferred car insurance and home insurance brand as per the 2022/2023 Ask Afrika Icon Brands™ Benchmark Survey to being awarded the title of short-term insurer of the year in the 2023 News24 Business Awards. In 2022, we walked away with top honours in the 2022/2023 Ask Afrika Orange Index® Award, achieving first place for service excellence in the funeral insurance category. Visit outsurance.co.za for a detailed list of awards. 𝗛𝗶𝘀𝘁𝗼𝗿𝘆 1998 – OUTsurance is established in South Africa, providing short-term insurance directly to the public. 2008 – Youi, modelled on OUTsurance is luanched in Australia, offering short-term personal lines insurance. 2010 – OUTsurance Life is established in South Africa, providing basic and underwritten life insurance products. 2022 – OUTsurance Group Limited lists on the Johannesburg Stock Exchange. 2024 – OUTsurance commences operations in the Republic of Ireland in 2024, providing motor and home insurance to Irish consumers. OUTsurance is a member of the Rand Merchant Investment Holdings (RMI) Group and an approved financial services provider.
