The Role
Manage a client portfolio, respond to inquiries, guide product selection, process orders, meet sales targets, provide after-sales support, gather customer feedback, and participate in marketing to drive retention and growth.
Summary Generated by Built In
Summary:
The Sales & Customer Experience Associate plays a key role in building and maintaining strong relationships between the company and its customers. This position combines sales, customer service, and portfolio management to drive customer satisfaction, loyalty, and business growth. The Associate is responsible for guiding clients through the purchasing journey, managing a dedicated client portfolio, delivering exceptional service, and providing valuable feedback on products and processes. By meeting sales targets, accurately processing orders, and actively participating in marketing initiatives, the Associate helps strengthen the brand’s presence and customer engagement across all touchpoints.
Responsibilities:
- Manage a portfolio of assigned clients, fostering long-term relationships and driving retention.
- Respond to customer inquiries promptly and professionally, guiding them through product selection and order placement.
- Achieve consistent sales targets by identifying customer needs and recommending suitable products.
- Accurately process all orders into the company’s order management system and maintain up-to-date records.
- Provide after-sales support and follow-up to ensure customer satisfaction.
- Represent the company at key client events or milestones to strengthen relationships.
- Gather and share customer feedback on products, pricing, and service processes.
- Actively participate in both online and offline marketing campaigns to generate and convert leads.
- Deliver outstanding customer service in every interaction, with a focus on building loyalty and trust.
Requirements:
- Proven experience in sales, customer service, or client relationship management.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to manage multiple client accounts and meet performance targets.
- Proficient in using CRM and order management systems.
- Detail-oriented with strong organizational and record-keeping abilities.
- Self-motivated, proactive, and able to work independently while contributing to team goals.
- High school diploma or equivalent; degree in business, marketing, or related field is an advantage.
Skills Required
- Proven experience in sales, customer service, or client relationship management
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to manage multiple client accounts and meet performance targets
- Proficient in using CRM and order management systems
- Detail-oriented with strong organizational and record-keeping abilities
- Self-motivated, proactive, and able to work independently while contributing to team goals
- High school diploma or equivalent
- Degree in business, marketing, or related field
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
